# Chris Clough

Chris Clough is a remote worker on Himalayas, Lead Business Analyst | Project Manager at Concurrent Technologies, based in United States.

Source: https://himalayas.app/@chrisclough

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Account and customer success leader at Atos IT Solutions and Services who delivered $1.4 million in savings through technology optimization and automation.
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 150k+ USD |
| Job categories | Account Executive, Client Partner, Client Manager, Director Of Service Management, Supplier Relationship Manager, Performance Manager, Service Delivery Director, Project Manager, Business Analyst |
| Skills | Account Management, Customer Success, Customer Adoption, Customer Retention, Renewals, Account Expansion, Client Governance, Enterprise Relationship Management, Customer Engagement, Customer Health, Executive Business Review, Contract Negotiation, Commercial Forecasting, P&L management, Risk Management |
| LinkedIn | https://linkedin.com/in/cwclough |

## About

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At Atos IT Solutions and Services, I lead account strategy, customer relationships, and global service delivery for enterprise technology clients. I connect technology initiatives to customer priorities through business cases, innovation roadmaps, and consultative recommendations.

I use service metrics, customer feedback, and risk reviews to guide improvements and strengthen retention. My work has included cloud migration and automation initiatives, commercial negotiations, and executive reporting.

At Johnson & Johnson Services Inc., I established supplier relationship practices and onboarded six enterprise technology suppliers representing $188 million in annual expenditure. I also designed performance dashboards and governance processes to improve transparency and accountability.
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## Experience

### Lead Business Analyst | Project Manager

Concurrent Technologies. Jan 2000 - Dec 2003

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Developed functional requirements and process documentation for digital transformation initiatives supporting Delta Dental and AT&T, connecting customer needs with technical solution delivery.
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Skills: Business-Analysis, Requirements-Gathering, Process-documentation, Digital-Transformation, Project-Management

### Assistant Vice President | Business Analyst

Merrill Lynch. Jan 1998 - Dec 2000

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Served as liaison between financial advisors and technology teams, translating business challenges into practical technology solutions and aligned execution plans.
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Skills: Business-Analysis, Stakeholder-Management, Technology-Solutions, Execution-Planning

## Education

### Rochester Institute of Technology

Bachelor of Science, Hotel and Resort Management

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Bachelor of Science in Hotel and Resort Management from Rochester Institute of Technology.
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### Microsoft

Microsoft AI-901T00-A Introduction to AI in Azure, Artificial Intelligence

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Completed Microsoft AI-901T00-A Introduction to AI in Azure training.
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### ITIL

ITIL Foundations, IT Service Management

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Completed ITIL Foundations certification.
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### Atos

Atos Client Success Academy, Client Success

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Completed Atos Client Success Academy training.
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### Atos

Client Manager Academy, Client Management

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Completed Client Manager Academy training.
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### Atos

Service Delivery Academy, Service Delivery

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Completed Service Delivery Academy training.
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## Tech stack

- Salesforce
- Microsoft Excel
- ServiceNow

To contact Chris, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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