# Choco Billy's Ranch

Choco Billy's Ranch is a remote worker on Himalayas, Subject Matter Expert (SME) at Microsoft, based in Netherlands.

Source: https://himalayas.app/@chocobillysranch

```text
IT Cloud Engineer at Microsoft resolving complex Exchange Online issues as a second-line support expert.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Netherlands |
| Authorized to work in | Netherlands |
| Salary expectations | 60k+ USD |
| Job categories | Cloud Engineer, IT Support Specialist |
| Skills | Exchange Online, Microsoft 365, Azure, Second Line Support, Tier 1 Technical Support, Intune, SharePoint, Microsoft Teams, Office Suite, Azure Portal, PHP, Dart, Flutter |

## What I'm looking for

```text
I'm seeking a fully remote IT role where I can leverage my technical proficiency and multilingual capabilities.
```

## About

```text
At Microsoft, I provide second-line technical support for complex Exchange Online issues and act as an escalation point for challenging cases.

I work with cross-functional teams to resolve those cases. I currently hold the Subject Matter Expert (SME) role remotely.

Before that, I delivered first-line support for Microsoft 365 products, including Exchange Online, Office, SharePoint, Teams, Intune, and Azure.

I supported Dutch-speaking users and also bring native Dutch and native-level English proficiency. I'm seeking a fully remote IT role where I can use my technical expertise and multilingual capabilities.
```

## Experience

### Subject Matter Expert (SME) (current)

[Microsoft](https://himalayas.app/companies/microsoft). Jan 2024 - Present

```text
Provide second-line technical support for complex Exchange Online issues. Act as escalation point and collaborate with cross-functional teams to ensure timely resolution.
```

Skills: Exchange-Online, Microsoft-365, Azure, Technical-Support, Escalation-Management, Cross-Functional-Collaboration

### Ambassador – Technical Support

[Microsoft](https://himalayas.app/companies/microsoft). Jan 2020 - Dec 2023

```text
Delivered first-line technical support across Microsoft 365 products, including Exchange Online, Office, SharePoint, Teams, Intune, and Azure. Supported Dutch-speaking users and maintained high customer satisfaction.
```

Skills: Microsoft-365, Exchange-Online, Office, SharePoint, Teams, Intune, Azure, Technical-Support, Customer-Service

## Tech stack

- Flutter
- Microsoft Teams
- PHP
- Dart

To contact Choco Billy's, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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