# Chitrakshi Rastogi

Chitrakshi Rastogi is a remote worker on Himalayas, L2 Production Support Engineer at Tech Mahindra, based in India.

Source: https://himalayas.app/@chitrakshirastogi

```text
L2 Production Support Engineer at Tech Mahindra resolving telecom billing issues and scripting production monitoring and health checks.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Production Support Engineer, Systems Administrator |
| Skills | Production Support, Telecom Billing, Incident Management, Root Cause Analysis, Billing, Rating, Charging, Unix Linux, Shell Scripting, ITIL, ServiceNow, System Administration, Performance Monitoring, Log Analysis, Parsers |
| LinkedIn | https://linkedin.com/in/chitrakshi-rastogi-749b5432a |

## About

```text
At Tech Mahindra, I provide Level-2 support for live telecom billing systems, resolving technical errors and validation issues across billing workflows.

I create and maintain Unix shell scripts for monitoring, health checks, and automation, and perform basic system administration and performance checks.

I work through ITIL processes in ServiceNow, documenting root-cause analysis and preventive actions. I’m willing to work different business hours and participate in 24×7 on-call rotations.
```

## Experience

### L2 Production Support Engineer (current)

[Tech Mahindra](https://himalayas.app/companies/tech-mahindra). Jul 2021 - Present

```text
Provides Level-2 support for live production systems, resolving technical errors and validation issues across billing workflows. Creates and maintains Unix shell scripts for monitoring, health checks, and automation, and works within ITIL processes in ServiceNow.
```

Skills: Unix, Linux, Shell-Scripting, ServiceNow, ITIL, Log-Analysis, Root-Cause-Analysis, Monitoring, Automation

## Education

### ABES Engineering College

Master's Degree, Computer Science

```text
Master's degree in Computer Science from ABES Engineering College, Ghaziabad, completed in 2020.
```

### Invertis University

Bachelor's Degree, Computer Science

```text
Bachelor's degree in Computer Science from Invertis University, completed in 2018.
```

### AXELOS

ITIL Foundation, IT Service Management

```text
Certification in ITIL Foundation.
```

## Tech stack

- Git
- ServiceNow

To contact Chitrakshi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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