# Chinwendu Ositadinma

Chinwendu Ositadinma is a remote worker on Himalayas, Customer Experience Representative at Beauty by Caesignatures, based in Nigeria.

Source: https://himalayas.app/@chinwenduositadinma

```text
Customer-focused professional with 10+ years of experience in customer service, sales, client relations, and administrative support.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Service, Customer Experience Representative, Customer Support Executive, Relationship Officer |
| Skills | Customer Service, Customer Experience, Customer Support, Client Relations, Customer Retention, Conflict Resolution, Appointment Scheduling, Waitlist Management, Social Media Management, Brand Positioning, CRM, HubSpot, Live Chat, Inbox Management, Root Cause Analysis |
| Portfolio | https://drive.google.com/file/d/1tWumaN1xEbQJhVeRqaWHrp1F8WWsBUop/view |

## About

```text
At Beauty by Caesignatures, I managed daily store operations and supported clients from their first inquiry through post-service follow-up. I handled booking changes and service concerns while keeping client profiles to support personalized visits.

I also led brand positioning and managed the store’s social media accounts, shaping its voice and visual direction. I responded to messages and inquiries and confirmed bookings.

At Projects Ng, I resolved purchase and transaction issues and handled high-volume live chat and inbox tickets through HubSpot CRM. I maintained a 98% CSAT score across 60+ daily interactions.

Earlier, I managed client accounts at Unplug Communication ltd and worked in sales at Fareast Mercantile Co. Ltd. At Unplug Communication ltd, I introduced regular account reviews that improved client satisfaction by around 50% over 12 months.
```

## Experience

### Customer Experience Representative

Beauty by Caesignatures. Jan 2023 - Aug 2026

```text
Managed daily operations of a beauty service store, serving as the primary point of contact for clients from first inquiry through post-service follow-up. Owned the end-to-end booking experience and led brand positioning across social media.
```

Skills: Customer-Service, Booking-Management, Social-Media-Management, Client-Relations, Conflict-Resolution, Communication-Skills

### Customer Support Executive

Projects Ng. Feb 2020 - Jun 2022

```text
Resolved client purchase and transaction issues end-to-end, managing high-volume B2C live chat and inbox tickets via HubSpot CRM. Diagnosed root causes across payments and pricing, converting them into prioritized product improvements.
```

Skills: HubSpot, Customer-Support, Live-Chat, Ticketing-Systems, Problem-Solving, Data-Analysis

### Client Relations Officer

Unplug Communication Ltd. Sep 2016 - Jan 2020

```text
Managed a portfolio of approximately 10 client accounts, acting as primary contact for queries and escalations. Improved client satisfaction by around 50% over 12 months by introducing regular account reviews.
```

Skills: Client-Relations, Account-Management, Escalation-Management, Coordination, Communication-Skills

### Sales Executive

Fareast Mercantile Co. Ltd. Aug 2014 - Jul 2016

```text
Drove revenue growth by leading day-to-day marketing and sales activity in the showroom. Advised walk-in customers on product selection and managed sales inquiries and complaints end-to-end.
```

Skills: Sales, Marketing, Customer-Service, Product-Knowledge, Reporting

## Education

### National Open University of Nigeria

Bachelor of Science, Computer Science

```text
Bachelor of Science in Computer Science from the National Open University of Nigeria, completed in 2017.
```

## Tech stack

- HubSpot

To contact Chinwendu, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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