# Chinonso Obasi

Chinonso Obasi is a remote worker on Himalayas, Customer Service Representative at Tadimages, based in Nigeria.

Source: https://himalayas.app/@chinonsoobasi1

```text
I resolve customer issues warmly across chat, email, and social channels for e-commerce brands.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Support Specialist, Customer Service, Customer Support Representative, Administrative Assistant, Sales, Compliance Officer |
| Skills | Customer Support, Written Customer Support, Live Chat, Email Support, Social Media Support, WhatsApp, Written English Skills, Empathy, Tone Reading, Brand Voice, Decision making, Booking Management, Account Management, Refund Handling, De escalation, Problem Solving, Remote Work, Zendesk, Intercom, HubSpot, WhatsApp Business, Shopify, Slack, Google Workspace, Google Sheets, Microsoft Teams, Zoom, Trello, Notion, Calendly, Social Media Management |

## What I'm looking for

```text
I'm looking for a remote customer support role where I can provide warm, thoughtful written support, resolve issues independently, represent a consistent brand voice, and contribute reliably within a small team.
```

## About

```text
I support 50–100+ customers daily at Tadimages through live chat, email, Instagram, and Facebook, handling bookings, orders, account questions, and refund requests.

I read customer tone carefully, respond warmly to frustrated messages, and keep each interaction personable and consistent with the brand voice. I take ownership from first contact through proactive follow-up.

Previously, I managed written client inquiries and onboarding at Avbit Integrated Technologies, resolving account and service concerns independently. At Styled by Queen Anu, I supported a personality-led fashion brand and helped keep customer messaging warm and on-brand.

I'm comfortable in remote, small-team environments and use Zendesk, Intercom, HubSpot, Shopify, WhatsApp Business, Slack, and Google Workspace to keep cases organized and customers supported.
```

## Experience

### Customer Service Representative (current)

Tadimages. Oct 2024 - Present

```text
Supports 50-100+ customers daily via live chat, email, Instagram, and Facebook, handling bookings, orders, account questions, and refunds. Uses independent judgment to resolve issues and maintains accurate records.
```

Skills: Live-Chat, Email-Support, Instagram, Facebook, Booking, ORDERS, Account-Management, Refunds, De-escalation, Record-keeping

### Customer Service & Administrative Assistant

Avbit Integrated Technologies. Jan 2024 - Sep 2024

```text
Managed company inboxes and 50-100+ weekly written client inquiries with timely, warm responses. Resolved account questions and service concerns independently, aiming for first-contact resolution.
```

Skills: Email-Support, Client-Onboarding, Account-Management, Written-Communication, Coordination

### Customer Support Representative

Styled by Queen Anu. Mar 2023 - Dec 2023

```text
Supported 50+ customers weekly across written channels for a fashion brand. Monitored messages to catch frustration early and worked with the brand team to maintain consistent, personable messaging.
```

Skills: Written-Support, Tone-Reading, Brand-Voice, De-escalation, Social-Media-Messaging

### Sales Representative

Moneris Clothing. Jul 2020 - Aug 2021

```text
Engaged 30-50+ customers weekly, listening to understand needs and handling concerns calmly. Built lasting rapport with regular customers through consistent communication.
```

Skills: Sales, Customer-Engagement, Complaint-Handling, Rapport-Building

### Assistant Compliance Officer

AIICO Insurance. Jan 2019 - Dec 2019

```text
Assisted in reviewing internal processes and documentation for policy and regulatory alignment. Supported report preparation and maintained accurate records with attention to detail.
```

Skills: Compliance, Documentation, Record-keeping, Attention-To-Detail

## Education

### Yaba College of Technology

Higher National Diploma, Accountancy

```text
Completed a Higher National Diploma in Accountancy in February 2023.
```

### The Polytechnic, Ibadan

National Diploma, Accountancy

```text
Completed a National Diploma in Accountancy in September 2018.
```

## Tech stack

- Shopify
- Intercom
- Slack
- Microsoft Teams
- Zendesk
- HubSpot
- WhatsApp
- Google Workspace
- Trello
- Notion
- Google Sheets
- Zoom
- Calendly

To contact Chinonso, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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