# Chi Doan

Chi Doan is a remote worker on Himalayas, Project Manager at FPT Software, based in Vietnam.

Source: https://himalayas.app/@chidoan

```text
Project Manager at FPT Software managing AI engineering projects, including RAG and graphRAG solutions for LLMs.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Vietnam |
| Authorized to work in | Vietnam |
| Salary expectations | 60k+ USD |
| Job categories | Project Manager, Transformation Consultant, Process Improvement Manager, Campaign Manager, Market Research Analyst, Crisis Manager, CRM Manager |
| Skills | Project Management, AI Engineering, RAG, Graph RAG, Large Language Models, Data Engineering, Digital Transformation, Process Automation, Process Improvement, Risk Management, Work Breakdown Structure (WBS), Data Analysis, Data Visualization, Financial Analysis, Market Analysis |
| Website | https://chidoan.org |
| Portfolio | https://chidoan.org |
| LinkedIn | https://linkedin.com/in/chidoan0 |

## About

```text
At FPT Software, I manage AI engineering projects involving RAG and graphRAG for LLMs, alongside data engineering and data consulting work. I manage delivery risk and work breakdown structures, and apply AI to code generation while ensuring code reviews are conducted properly.

At Concentrix, I was in charge of digital transformation projects for clients in Vietnam. The solutions included process automation, analytics and operations tools, and generative AI products; I also prepared cost-benefit analyses and worked with engineering teams on information security.

At GoTo Group, I delivered a Food search feature in collaboration with data engineering and merchant teams, and automated 60% of in-app tickets. I also managed Gojek's Salesforce web for Vietnam and created analytics dashboards with data security rules for the Service Excellence team.

Earlier, I managed cross-platform campaigns at CBTW, where I automated campaign tracking and reporting and shortened daily campaign processing from 3–4 hours to 20–30 minutes. At Kiu Global, I managed a development team in Kenya and worked on product pages, databases, research and product testing.
```

## Experience

### Project Manager (current)

[FPT Software](https://himalayas.app/companies/fpt-deutschland-gmbh). Sep 2025 - Present

```text
Manage AI Engineering Projects with RAG/graphRAG for LLM's, Data Engineering and Data Consulting projects:
- Risk Management, WBS for delivery
- Continuous Improvement such as improving code reusability.
- Apply AI for dev team to gen code, make sure that code review is conducted properly

2nd place Team - FHN DATA AI Day Hackathon.
Featured in FPT News.
```

### Transformation Consultant II (Senior Manager)

[Concentrix](https://himalayas.app/companies/concentrix). Feb 2024 - Jul 2024

```text
- In charge of digital transformation projects for Concentrix clients in Vietnam.
- Solutions include process automation, analytics and ops tools, and genAI products.
- Provide financial documents such as cost benefit analysis and business outcome overviews.
- Ensure information security for all solutions for clients by working with internal engineering teams.
```

### Process Improvement Manager

[GoTo Group](https://himalayas.app/companies/goto-group). Jan 2021 - Nov 2022

```text
- In charge of automation, Salesforce and features for optimal business outcome. Oversaw key
OKRs in order to achieve best customer experience
- Successfully delivered Food search feature by collaborating with Data Engineer for model training
and Merchant team for business outputs
- Directly managed Gojek's Salesforce web for Vietnam market, helped to alleviate manual
document storing efforts thro
```

### Campaign Manager

CBTW. Jun 2018 - Feb 2021

```text
- Managed cross platform campaigns. Supervised data input quality from a team of ~30 employees.
- Designed automated reports using PowerBI and Bullhorn Cognos. Automated tracking and campaign
processing with VBA. Conducted campaign A/B Testing.
- Delivered tailored campaigns to ~50,000 hand-picked leads with up to 80% open rate, 22% reply rate for PycoDigital and Clients such as National Australia
```

### Market Research

[Euromonitor International](https://himalayas.app/companies/euromonitor). Jan 2018 - Jan 2020

```text
Use data bank and conduct research interviews to provide comprehensive analysis for customers such as VISA.
```

### Microsoft Crisis Manager

[Tek Experts](https://himalayas.app/companies/teknowledge-ltd). Jul 2017 - Feb 2018

```text
- Reviewed Hanoi and Dalian 100 team members’ reports and case resolutions
- Acted as primary critical situation lead supporting Microsoft premium clients, corporations such
as London Stock Exchange or Deutsche Bank, with Azure, Visual Studios, SQL Server, ASP.NET,
etc. Coordinated with duty managers worldwide to allocate appropriate engineers to resolve highly
urgent incidents to avoid potential
```

### PMO cum CRM Manager

Kiu Global. May 2015 - Jul 2017

```text
- Kiu means Bridge in Chinese, is a project funded by ADB and Aus Gov. to uplift SEA SMEs.
- Created a lead bank of potential SMEs through networking events, meetings with BoDs and
research. Managed ERP customer database of all successfully converted leads.
- Supervised marketeers’ product copy writing for optimal search results, product design and display for great UX. Oversaw the team's operatio
```

## Education

### Truman State University

Bachelor of Business Administration - BBA, Business Administration and Management, General

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Accounting, Economics, Advanced Calculus, IT
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### Michigan Lutheran High School

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Economics, Accounting, Physics, Math, Statistics, History, Literature, Bible Studies
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### DataCamp

MLOps Concept

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Apr 2026
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### DataCamp

Introduction to Testing in Python

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Apr 2026
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### DataCamp

Introduction to LLMs in Python

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Apr 2026
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### DataCamp

Introduction to Git

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Apr 2026
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### DataCamp

Explainable AI in Python

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Apr 2026
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### DataCamp

Associate AI Engineer for Data Scientists

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Apr 2026
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### University of Oxford

AI Governance

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May 2026
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### Edureka

Post-Quantum Cryptography Foundations

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Oct 2026
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### Victoria University of Wellington

Bachelor of Arts - BA, Political Science and Government

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Political Philosophy, Geopolitics
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### DataCamp

AI Engineer for Data Scientists Associate

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Oct 2026 · Expires Oct 2028
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### Corporate Finance Institute® (CFI)

Introduction to Capital Markets

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Mar 2026
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### Corporate Finance Institute® (CFI)

Introduction to Banking

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Mar 2026
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### Corporate Finance Institute® (CFI)

Fundamentals of Credit

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Mar 2026
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### Corporate Finance Institute® (CFI)

Economics for Capital Markets

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Mar 2026
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### University of Michigan

Data Science Ethics

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Mar 2026
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### Corporate Finance Institute® (CFI)

Corporate Finance Fundamentals

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Mar 2026
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### Corporate Finance Institute® (CFI)

Accounting Fundamentals

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Mar 2026
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### DataCamp

Working with LLAMA3

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Apr 2026
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### DataCamp

Working with Hugging Face

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Apr 2026
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### DataCamp

Software Engineering Principles in Python

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Apr 2026
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### DataCamp

Responsible AI Data Management

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Apr 2026
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## Tech stack

- Google Docs
- Bootstrap
- Visual Studio
- JavaScript
- Python
- ASP.NET
- WordPress
- Google Sheets
- Git
- Google BigQuery
- Microsoft Power BI
- SQL
- Hugging Face
- GraphRAG
- Retrieval-Augmented Generation (RAG)
- Azure

To contact Chi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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