# Chidimma Genevieve

Chidimma Genevieve is a remote worker on Himalayas, Customer Service and Operations at Matrix Energy, based in Nigeria.

Source: https://himalayas.app/@chidimmagenevieve

```text
Customer service representative at Matrix Energy who resolved customer enquiries and supported daily operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 70k+ USD |
| Job categories | Customer Service, Customer Support Specialist |
| Skills | Customer Service, Customer Support, Customer Inquiry Resolution, Complaint Handling, Issue escalation, Dispute Mediation, Telecommunications Services, Basic troubleshooting, Customer Retention, Customer Satisfaction, Administrative Support, Record Maintenance, Quality Assurance, Operational Workflow Execution, Service Delivery |
| LinkedIn | https://linkedin.com/in/josephs-chidimma-genevive-570105376 |

## What I'm looking for

```text
I'm eager to bring my organizational expertise and client-centric approach to a dynamic support team.
```

## About

```text
At Matrix Energy, I responded to customer enquiries, provided information about available services, and addressed complaints and concerns. I also supported daily operational and administrative processes.

As a Customer Service Representative at AIRTEL TELECOM OUTLET, I assisted customers with service enquiries, requests, and complaints. I provided guidance on telecommunications services and basic troubleshooting, and worked toward appropriate resolutions.
```

## Experience

### Customer Service and Operations

Matrix Energy. Aug 2019 - Feb 2026

```text
Responded to customer enquiries and provided accurate information about available services. Addressed customer complaints and supported daily operational activities to maintain smooth business operations.
```

Skills: Customer-Service, Operations, Communication-Skills, Problem-Solving, Administrative-Support

### Customer Service Representative

Airtel Telecom Outlet. Apr 2019 - Dec 2019

```text
Assisted customers with service enquiries, requests, and complaints. Provided information and guidance regarding telecommunications services and basic troubleshooting.
```

Skills: Customer-Service, Telecommunications, Troubleshooting, Communication-Skills

## Education

### West African Senior School Certificate Examination

Senior Secondary School Certificate, General Studies

```text
Completed the Senior Secondary School Certificate (SSCE) through the West African Senior School Certificate Examination in 2019.
```

### She Leads Africa

Executive Assistant Training, Executive Assistance

```text
Completed Executive Assistant Training.
```

### Vsavvy Academy

Virtual Assistant and Digital Tools Training, Virtual Assistance

```text
Completed Virtual Assistant and Digital Tools Training.
```

## Tech stack

- Salesforce Sales Cloud
- Slack
- Microsoft Teams
- HubSpot
- Microsoft Office 365
- Trello
- Canva

To contact Chidimma, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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