# Chidera Emechete

Chidera Emechete is a remote worker on Himalayas, Quality Analyst/Customer Service Representative at OneMCI, based in United States.

Source: https://himalayas.app/@chideraemechete

```text
I improve customer experiences through high-volume support, retention, quality analysis, and accurate CRM documentation.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Customer Service Representative, Quality Analyst, Customer Support Specialist, Customer Retention Specialist, Sales Associate, Retail Associate, Customer Service Representative (CSR), Customer Service Associate, Sales And Customer Service Representative, Customer Service, Call Center Representative |
| Skills | Customer Service, Customer Support, Customer Retention, Quality Assurance, Quality Management, CRM Systems, Salesforce, Data Entry, Documentation, Inbound Calls, Outbound Sales, Conflict Resolution, Active Listening, HIPAA compliance, Technical Troubleshooting, SCCM, Problem Solving, Teamwork, Time Management, Attention To Detail |

## What I'm looking for

```text
I'm looking for a customer service or quality-focused role where I can resolve customer concerns, improve service quality, support retention, and use CRM systems in a fast-paced environment.
```

## About

```text
At OneMCI, I handle high-volume customer inquiries, resolve billing and cancellation concerns, retain clients, and document interactions accurately in CRM systems. As a Quality Analyst, I monitor interactions, investigate complaints, and identify performance trends that improve service quality and operational efficiency.

I've also delivered personalized service at Ross Dress for Less and South-West Farmers Market, supporting sales, transactions, inventory, and customer issue resolution. I bring empathy, active listening, attention to detail, and a consistent focus on outstanding customer experiences.
```

## Experience

### Quality Analyst/Customer Service Representative

OneMCI. Nov 2024 - Apr 2026

```text
Monitored customer interactions to ensure compliance with company policies and quality standards. Evaluated performance trends and investigated complaints to support continuous improvement.
```

Skills: Salesforce, Quality-Assurance, Data-Analysis, Customer-Service, Compliance

### Customer Service Agent/Retention Agent

OneMCI. Mar 2021 - Nov 2024

```text
Handled high-volume inbound customer inquiries, resolving account, billing, and cancellation concerns. Built strong customer relationships and retained clients by identifying needs and recommending solutions.
```

Skills: CRM, Customer-Retention, Inbound-Calls, Conflict-Resolution, Data-Entry, Problem-Solving

### Sales Associate

[Ross Dress for Less](https://himalayas.app/companies/ross-stores). Apr 2019 - Mar 2021

```text
Assisted customers with product selection and provided personalized recommendations to increase sales. Processed transactions accurately while maintaining exceptional customer service.
```

Skills: Customer-Service, Sales, Point-of-Sale, Merchandising, Teamwork

### Grocery Store Clerk

South-West Farmers Market. Jan 2018 - Mar 2019

```text
Processed daily transactions while providing friendly and efficient customer service. Assisted with inventory management, stock replenishment, and product organization.
```

Skills: Customer-Service, Cash-Handling, Inventory-Management, Food-Safety, Merchandising

## Education

### Houdegbe North American University

Bachelor of Science, Banking and Finance

```text
Bachelor of Science in Banking and Finance from Houdegbe North American University, Benin, completed in 2015.
```

## Tech stack

- Salesforce

To contact Chidera, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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