# Chiamaka Ann

Chiamaka Ann is a remote worker on Himalayas, Operations & Staffing Coordinator at DayOne Staffing, based in Nigeria.

Source: https://himalayas.app/@chiamakaann

```text
Customer support specialist at Queen Warriors Fitness who handled 100+ customer requests per eight-hour shift.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Customer Success Specialist, Sales, Operations Coordinator, Staffing Coordinator |
| Skills | Customer Support, Customer Success, Customer Onboarding, Customer Retention, Product Education, Customer Relationship Management, Multichannel Customer Support, Lead Qualification, Appointment Setting, Upselling, Cross Selling, Subscription Conversion, Renewal and Account Support, Objection Handling, Issue Triage |

## About

```text
At Queen Warriors Fitness, I handled 100+ customer requests during an eight-hour shift across Instagram, email, WhatsApp/social messaging, and voice channels. I used HubSpot CRM to organize customer conversations and follow-ups.

I explained fitness programs, app features, memberships, and subscription options, and supported customers with sign-ups, renewals, and cancellations. By asking about customer needs and addressing concerns, I helped prospects through the inquiry and sign-up process.

At DayOne Staffing, I communicated with clinicians and facility contacts about onboarding requirements, documents, orientations, and shift changes. I tracked pending items in Google Sheets, followed up with stakeholders, and escalated unresolved issues.

I also supported candidate onboarding and maintained records and paperwork through DocHub for school placement readiness. Earlier, as Marketing Officer at Chikum Microfinance Bank, I supported customer engagement, shared product information, and assisted with follow-up.
```

## Experience

### Operations & Staffing Coordinator

DayOne Staffing. Mar 2026 - Sep 2026

```text
Communicated with clinicians and facility contacts about onboarding requirements, documentation, orientation, and shift changes. Tracked pending items in Google Sheets, followed up with stakeholders, and escalated unresolved issues.
```

Skills: Google-Sheets, Stakeholder-Communication, Documentation, Scheduling, Onboarding-coordination, Issue-escalation

### Sales & Customer Support Representative

Queen Warriors Fitness. Apr 2025 - Feb 2026

```text
Handled 100+ customer requests per eight-hour shift across Instagram, email, WhatsApp, and voice channels. Used HubSpot CRM to manage interactions, explained programs and subscriptions, and supported sign-ups, renewals, and retention.
```

Skills: HubSpot, Customer-Support, Customer-Onboarding, Upselling, Cross-Selling, Subscription-Conversion, Multichannel-Communication, Documentation

### Marketing Officer

Chikum Microfinance Bank. Jan 2017 - Dec 2017

```text
Supported customer engagement and marketing activities, communicated product information, and assisted with customer follow-up.
```

Skills: Customer-Engagement, Marketing, Product-Communication, Follow-up

### Education Staffing Operations

DayOne Staffing

```text
Supported candidate onboarding by explaining documentation requirements and tracking submissions. Maintained organized records and managed paperwork through DocHub to support school placement readiness.
```

Skills: Onboarding, Documentation, DocHub, Record-keeping, Candidate-Communications

## Education

### Veritas University

Bachelor of Science, Political Science and Diplomacy. 2011 - 2015. Grade: Second Class Upper

```text
Bachelor of Science in Political Science and Diplomacy from Veritas University, Abuja, with a Second Class Upper degree.
```

### Digital Witch IT Support Training

IT Support Training, IT Support

```text
Completed IT support training with Digital Witch.
```

### ALX / African Leadership Academy

Virtual Assistant Training, Virtual Assistant

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Completed virtual assistant training through ALX / African Leadership Academy.
```

### Forage

Bloomberg Client Service Job Simulation, Client Service. 2024 - 2024

```text
Completed the Bloomberg Client Service Job Simulation in December 2024.
```

## Tech stack

- Salesforce
- Google Docs
- Gmail
- Intercom
- Google Drive
- Slack
- Microsoft Teams
- Zendesk
- Google Workspace
- Trello
- Asana
- Notion
- ClickUp
- Google Sheets
- Zoom

To contact Chiamaka, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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