# Chetan Patel

Chetan Patel is a remote worker on Himalayas, Office Administrator at Arora Canadian Immigration Consultancy Inc., based in India.

Source: https://himalayas.app/@chetanpatel4

```text
IT service delivery leader at NTT DATA IPS India who led infrastructure operations and global datacenter migrations at Capgemini.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | IT Service Delivery and Operations Leader, IT Operations Manager, Infrastructure Manager |
| Skills | IT Service Delivery, IT Operations, Infrastructure Operations, Cloud Operations, Data Center Transformation, Data Center Migration, Backup and Storage Services, Infrastructure Monitoring, SLA Governance, KPI Governance, Incident Management, Change Management, Problem Management, ITIL, Security Compliance |
| LinkedIn | https://linkedin.com/in/chetan-patel-470079388 |

## About

```text
At NTT DATA IPS India Pvt. Ltd., I was responsible for Infrastructure and Application Management Towers for a UK-based healthcare account. I managed teams across datacenter, application management, data integration, business intelligence, end-user support, and service desk, while driving SLA and KPI performance and service transformation.

At Capgemini India Pvt. Ltd., I led global Bayer account operations and large-scale datacenter migrations, including 1,800 servers from Pittsburgh to Ashburn, 400 in Singapore, and 3,500 in Germany, with zero major business impact. I also proposed and implemented compliance scanning software that enabled remediation of 22,000 vulnerabilities to zero in the DACH region.
```

## Experience

### Office Administrator

Arora Canadian Immigration Consultancy Inc.. Oct 2025 - Jun 2026

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Coordinated daily office operations, including supplies, equipment, filing systems, and administrative services. Maintained confidential client records and prepared correspondence and reports.
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Skills: Office-Administration, Record-keeping, Correspondence, Filing-System

### Delivery Associate Director

NTT DATA IPS India Pvt. Ltd.. Jan 2022 - Dec 2025

```text
Responsible for Infrastructure and Application Management Towers for a UK-based healthcare account. Managed high-performance teams and drove operational improvements, SLA compliance, and service transformation.
```

Skills: IT-Service-Delivery, Infrastructure-Management, Application-Management, SLA-Management, Stakeholder-Management, Vendor-Management, Incident-Management, Change-Management, Problem-Management, Data-Center-Migration

### Senior Manager / Manager / Senior Consultant

[Capgemini India Pvt. Ltd.](https://himalayas.app/companies/capgemini-technology-services). Jan 2010 - Dec 2022

```text
Led global operations for Bayer account, managing 120 resources across cloud infrastructure, backup, storage, and monitoring. Drove large-scale data center migrations and security compliance initiatives.
```

Skills: Cloud-Infrastructure, Backup-Management, Storage-Management, Infrastructure-Monitoring, Network-Operations, Firewall-Operations, SLA-Management, Incident-Management, Change-Management, Problem-Management, Data-Center-Migration, Vulnerability-Remediation, ITIL

### Backup Subject Matter Expert

[IBM India](https://himalayas.app/companies/ibm-com). Jan 2009 - Dec 2010

```text
Provided backup technology expertise and operational support for enterprise backup environments.
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Skills: Backup-Management, Enterprise-Backups, Technical-Support

### Senior Infrastructure Analyst

ACS India. Jan 2006 - Dec 2009

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Supported infrastructure operations, incident resolution, and service availability in an enterprise support environment.
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Skills: Infrastructure-Operations, Incident-resolution, Availability

### Production Support Engineer

Countrywide Financial India. Jan 2005 - Dec 2006

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Supported production systems and coordinated incident resolution to maintain service continuity.
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Skills: Production-Support, Incident-Coordination, Service-Continuity

### Remote Support Engineer

Atos Origin India. Jan 2004 - Dec 2005

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Delivered remote technical support and troubleshooting for end-user and infrastructure issues.
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Skills: Remote-Support, Troubleshooting, end-user-support

### Network Support Executive

Byzan Systems. Jan 2001 - Dec 2004

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Provided network support and troubleshooting in a customer-facing technical support role.
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Skills: Network-Support, Troubleshooting, Customer-Support

## Education

### University of Mumbai

Bachelor of Commerce, Commerce

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Bachelor of Commerce degree from the University of Mumbai, completed in 2000.
```

## Tech stack

- Microsoft Azure
- AWS

To contact Chetan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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