# cherry charitha

cherry charitha is a remote worker on Himalayas, Information Technology Analyst at TCS, based in India.

Source: https://himalayas.app/@cherrycharitha

```text
IT Analyst at TCS coordinating incident resolution and prioritizing aging tickets in ServiceNow.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 15022k+ INR |
| Job categories | IT Analyst |
| Skills | Incident Management, IT Service Management, Incident resolution, Ticket Resolution, Ticket Prioritization, Application Support, Knowledge Management, Root Cause Analysis, Data Analysis, ServiceNow, Zendesk, ITIL V3 Or V4 Foundation, Major Incident Management, Copilot |

## About

```text
At TCS, I coordinate incident resolution across service teams and the application, tracking aging tickets and updating priorities to facilitate timely resolutions.

I log, categorize, and monitor incident records in ServiceNow, using knowledge base articles and troubleshooting guides to resolve incidents. I also assign resources and tasks to support resolution.

I train team members on incident management best practices and review and post knowledge articles. I monitor knowledge management system usage and report on utilization and time savings from new tools or processes.
```

## Experience

### Information Technology Analyst (current)

[TCS](https://himalayas.app/companies/tata-consultancy-services). Jun 2015 - Present

```text
Coordinated incident resolution across TCS service teams and the application. Tracked aging incident tickets, updated priorities, and logged, categorized, and monitored incident records in ServiceNow.
```

Skills: Incident-Management, IT-Service-Management, Incident-resolution, Ticket-Resolution, Ticket-Prioritization, Application-Support, Knowledge-Management, Root-Cause-Analysis, Data-Analysis, Analytical-Thinking, Communication-Skills, Zendesk, ServiceNow

## Education

### St. Joseph's Degree College

Bachelor of Science, Statistics

```text
Bachelor of Science in Statistics from St. Joseph's Degree College, Kurnool, completed in 2015.
```

### Zendesk

Zendesk for Customer Service Agents, Customer Service

```text
Completed Zendesk for Customer Service Agents certification.
```

## Tech stack

- Zendesk
- ServiceNow

To contact cherry, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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