# Charlie Phillips

Charlie Phillips is a remote worker on Himalayas, IT Specialist II at White Mountain Apache Behavioral Health Services, based in United States.

Source: https://himalayas.app/@charliephillips

```text
Implementation consultant with enterprise IT delivery experience, including coordinating technical work across 296 V Digital client environments.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 90k+ USD |
| Job categories | Implementation Consultant, Customer Success Manager, IT Project Manager |
| Skills | Requirements Gathering, Technical Discovery, Software Implementation, Solution Evaluation, Software Configuration, Testing, Deployment, Change Management, Project Coordination, Stakeholder Management, Vendor coordination, Quality Assurance, Release Validation, Production Support, Client Communication |

## What I'm looking for

```text
I'm seeking opportunities in software implementation consulting, customer success, requirements discovery, configuration support, and cross-functional delivery.
```

## About

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At White Mountain Apache Behavioral Health Services / Apache Behavioral Health Services, I supported approximately 220 Microsoft 365 users across a multi-site behavioral healthcare organization. I gathered user and department requirements, coordinated changes, and supported deployment and validation.

I created SOPs, runbooks, implementation records, and training materials to standardize support. I also helped users through incidents and changes, following issues through restoration or stabilization.

At V Digital Services / New Times, I managed technical delivery across 296 client environments. I coordinated requirements, priorities, QA, releases, integrations, production issues, and customer communication.

Earlier, as an IT Specialist at Evil Controllers, I supported Windows systems, business applications, endpoints, and networks. I hold a Bachelor of Interdisciplinary Studies in Business and Communications from Arizona State University.
```

## Experience

### IT Specialist II

White Mountain Apache Behavioral Health Services. Sep 2022 - Aug 2026

```text
Supported approximately 220 Microsoft 365 users across a multi-site behavioral healthcare organization, providing hands-on technical support for business applications, identity, endpoints, connectivity, collaboration, and infrastructure. Gathered requirements, coordinated vendors, configured and tested changes, and documented procedures.
```

Skills: Microsoft-365, Entra-ID, Azure-AD, Active-Directory, Exchange-Online, Intune, Teams, SharePoint, One-Drive, Windows-Server, Networking, Security, Backup-And-Recovery, PowerShell

### Web Maintenance Project Manager

V Digital Services. Mar 2019 - Mar 2020

```text
Managed technical delivery across 296 client environments, coordinating customers, account managers, sales, developers, infrastructure teams, and third parties. Translated client requests into prioritized work, tracked deadlines, and drove work through testing, QA, and release validation.
```

Skills: Salesforce, Teamwork-Project, TeamWork-Desk, WordPress, ManageWP, Flexmonster, Project-Coordination, Client-Communication, Issue-Tracking, Reporting

### IT Specialist

Evil Controllers. Jan 2009 - Dec 2018

```text
Provided broad hands-on IT support across Windows systems, business applications, endpoints, networks, access, security, monitoring, patching, backups, hardware/software, printers, and employee technical support. Worked directly with users and business teams to diagnose problems, explain solutions, and coordinate vendors.
```

Skills: Windows, Networking, Security, Monitoring, Patching, Backup, Hardware, Software, Printers, Technical-Support

## Education

### Arizona State University

Bachelor of Interdisciplinary Studies, Business and Communications

```text
Bachelor of Interdisciplinary Studies in Business and Communications from Arizona State University.
```

## Tech stack

- Salesforce
- Microsoft Teams
- PowerShell
- macOS
- Windows
- Windows Server
- WordPress
- sso
- ChatGPT
- Microsoft 365

To contact Charlie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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