# Charles Momoh

Charles Momoh is a remote worker on Himalayas, IT Support & Virtual Assistant at Freelance / Remote Support Services, based in Nigeria.

Source: https://himalayas.app/@charlesmomoh

```text
Remote Support Specialist handling client tickets and automating follow-ups for Freelance / Remote Support Services.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 38k+ USD |
| Job categories | IT Support Specialist, Virtual Assistant |
| Skills | Remote Technical Support, Help Desk Support, IT troubleshooting, Network Configuration, Incident Management, Workflow Automation, Technical Documentation, Windows 10 11, MacOS, Linux, Active Directory, TCP IP, DNS, VPN, Python |

## About

```text
At Freelance / Remote Support Services, I manage support tickets for remote clients and troubleshoot hardware, software, and network issues using Zendesk and AnyDesk. Remote desktop troubleshooting with TeamViewer and Microsoft Remote Desktop reduced system downtime by 25%.

I also use Zapier and Notion to automate recurring reports and client follow-ups, saving up to five hours per week. At Student Computer Center, University of Ilorin, I provided frontline IT support and documented troubleshooting steps for users.
```

## Experience

### IT Support & Virtual Assistant (current)

Freelance / Remote Support Services. Jan 2024 - Present

```text
Managed inbound technical support tickets for international and local remote clients, diagnosing and resolving hardware, software, and network connectivity issues. Utilized remote desktop tools to minimize system downtime by 25% and automated administrative workflows to save up to 5 hours per week.
```

Skills: Zendesk, Any-Desk, TeamViewer, Microsoft-Remote-Desktop, Slack, Trello, Google-Workspace, Zapier, Notion

### Technical Support Intern

Student Computer Center, University of Ilorin. Jun 2023 - Nov 2023

```text
Provided frontline IT support to students and faculty, addressing software installations, network access queries, and workstation hardware malfunctions. Tracked and escalated incidents using Freshdesk, maintaining a 95% first-contact resolution rating.
```

Skills: Freshdesk, Troubleshooting, Documentation, Knowledge-Base

## Education

### Microsoft

Microsoft Certified: Azure Fundamentals, Cloud Fundamentals

```text
Earned the Microsoft Certified: Azure Fundamentals certification in 2025.
```

### University of Ilorin

Bachelor of Science, Computer Science

```text
Bachelor of Science in Computer Science from the University of Ilorin, graduated in 2024.
```

### Coursera

Google IT Support Professional Certificate, IT Support

```text
Completed the Google IT Support Professional Certificate on Coursera in 2022.
```

## Tech stack

- GitHub
- Slack
- Microsoft Teams
- Zendesk
- JavaScript
- Python
- Linux
- macOS
- Google Workspace
- Trello
- Asana
- Notion
- Git
- TeamViewer
- Zapier
- FreshDesk

To contact Charles, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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