# Chandan Kumar

Chandan Kumar is a remote worker on Himalayas, Desktop Support Engineer at ICG Medical, based in India.

Source: https://himalayas.app/@chandankumar26

```text
I customize ServiceNow ITSM platforms and resolve enterprise technical support challenges.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | ServiceNow Administrator, Technical Support Engineer, Desktop Support Engineer, IT Operations Manager |
| Skills | ServiceNow, ServiceNow Administration, ServiceNow Customization, ITSM, CSM, Service Portal, Incident Management, Problem Management, Change Management, ITIL, API Integration, Workflow Automation, Technical Troubleshooting, IT Operations Management, Team Leadership, Mentorship, Azure, JavaScript, TCP IP, DNS, DHCP, LAN Troubleshooting, WAN Troubleshooting, Windows, MacOS, Nagios, Prometheus, Grafana, System Administration, Network Troubleshooting, Database Management, Technical Documentation, Process Improvement |
| LinkedIn | https://linkedin.com/in/eck2171 |

## What I'm looking for

```text
I'm looking for a remote technical role where I can improve ServiceNow platforms, automate workflows, resolve complex support issues, and contribute to collaborative teams across time zones.
```

## About

```text
I've supported enterprise IT environments at ICG Medical, PRIME Research, Getronics, Wipro Infotech, and Evision Technoserve, with hands-on work in ServiceNow configuration, customization, incident resolution, and desktop support.

At ICG Medical, I customize ServiceNow ITSM modules, automate workflows with scripting, and provide 24x7 support for a global SaaS environment. I also mentor junior engineers, document customizations, and apply ITIL practices to improve operations and user experience.
```

## Experience

### Desktop Support Engineer (current)

[ICG Medical](https://himalayas.app/companies/icg-medical). Sep 2022 - Present

```text
Customized and configured ServiceNow ITSM modules to meet business requirements, enhancing operational efficiency. Provided 24x7 support for a global SaaS environment, managing escalations and resolving critical technical issues.
```

Skills: ServiceNow, ITSM, Scripting, Workflow-Automation, Technical-Troubleshooting, Team-Mentoring

### IT Project Assistant (Desktop Support)

PRIME Research. Aug 2019 - Oct 2020

```text
Supported end-users with system administration and network troubleshooting, ensuring seamless technical operations. Configured and maintained ServiceNow integrations, enhancing platform functionality and user satisfaction.
```

Skills: System-Administration, Network-Troubleshooting, ServiceNow, Change-Management

### Sr. Tech Support Engineer

Getronics Pvt. Ltd.. Feb 2018 - Sep 2018

```text
Delivered expert technical support for enterprise clients, specializing in cloud-based solutions and database management. Enhanced user experience by customizing ServiceNow dashboards and resolving complex incidents efficiently.
```

Skills: Technical-Support, Cloud-Solutions, Database-Management, ServiceNow

### Desktop Support Specialist L2

Wipro Infotech (Progressive Infovision). Apr 2016 - Feb 2018

```text
Managed ServiceNow incidents and problems, ensuring adherence to SLAs and prompt resolution of user issues. Conducted technical training sessions and created detailed documentation to support operational excellence.
```

Skills: ServiceNow, Incident-Management, Problem-Management, SLA-Management, Technical-Training

### Desktop Support Engineer

Evision Technoserve Pvt Ltd. Jan 2015 - Mar 2016

```text
Provided comprehensive desktop support, including hardware, software, and network troubleshooting. Assisted in the initial setup and configuration of IT systems, ensuring optimal performance and reliability.
```

Skills: Desktop-Support, hardware-troubleshooting, Software-Troubleshooting, Network-Troubleshooting

## Education

### AN College, Magadh University

Master of Science, Electronics

```text
Graduated with a Master of Science in Electronics.
```

## Tech stack

- JavaScript
- Grafana
- Prometheus
- Nagios
- macOS
- Windows
- ServiceNow

To contact Chandan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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