# Catrina Maynard

Catrina Maynard is a remote worker on Himalayas, Admin III Correspondence at CBE Companies, based in United States.

Source: https://himalayas.app/@catrinamaynard

```text
Customer service professional at CBE Companies who processed PSLF borrower documents, correspondence, and payments.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 40k+ USD |
| Job categories | Customer Service, Back Office Specialist, Customer Support Specialist, Customer Service Lead |
| Skills | Customer Service, PSLF, Student Loan Support (Guidance), Back Office Operations, Account Research, Customer Documentation, Payment Processing, Regulatory Compliance, Quality Assurance, Email Support, Live Chat, Data Entry, Appointment Scheduling, Salesforce, Microsoft 365 |
| LinkedIn | https://linkedin.com/in/catrina-maynard |

## About

```text
At CBE Companies, I supported the Public Service Loan Forgiveness program by reviewing employer eligibility and processing borrower documentation. I also prepared correspondence and handled payment transactions and loan verification requests.

At Secured Assist, LLC, I guided borrowers through the PSLF process and helped borrowers and parents with FAFSA questions and account inquiries. I researched accounts and explained repayment options to help customers make informed financial decisions.

Across remote customer service roles, I’ve handled high-volume inquiries, documentation, and confidential information in compliance-driven environments. At The Connection, I was promoted from Customer Service Representative to Team Lead, where I coached agents and helped with escalated concerns.
```

## Experience

### Admin III Correspondence

CBE Companies. Nov 2024 - Mar 2026

```text
Provided back-office support for the Public Service Loan Forgiveness program, reviewing employer eligibility and processing borrower documentation. Prepared correspondence and resolved complex account inquiries while maintaining confidentiality and compliance.
```

Skills: Back-Office-Operations, Salesforce, Customer-Documentation, Payment-Processing, Data-Entry, Regulatory-Compliance, Confidentiality, Problem-Solving

### Student Loan Support Specialist

Secured Assist, LLC. Dec 2021 - Oct 2024

```text
Guided borrowers through the Public Service Loan Forgiveness process and assisted with FAFSA questions and account inquiries. Researched accounts and explained repayment options to help customers make informed financial decisions.
```

Skills: Customer-Service, Account-Research, Salesforce, Regulatory-Compliance, Confidentiality, Problem-Solving, Data-Entry

### Customer Service Specialist

The Connection Call Center. Mar 2020 - Dec 2021

```text
Answered inbound calls and scheduled appointments for multiple Neighborly home-service brands. Assisted professionals with licensing questions for the Illinois Department of Financial and Professional Regulation.
```

Skills: Customer-Service, Email-Chat-Support, Data-Entry, Conflict-Resolution, Problem-Solving

### Retail Sales Associate

Harbor Freight Tools. Oct 2019 - Mar 2020

```text
Assisted customers with purchases and processed cash, credit, check, and debit transactions accurately. Supported inventory management and the successful opening of a new store location.
```

Skills: Customer-Service, Payment-Processing, Data-Entry, Inventory-Management

### Customer Service Specialist / Team Lead

The Connection. Feb 2016 - May 2017

```text
Provided inbound customer support for It Works! and Rodan + Fields customers and independent consultants. Promoted to Team Lead, coaching agents and assisting with escalated concerns.
```

Skills: Customer-Service, Conflict-Resolution, Coaching, Leadership, Problem-Solving

### Team Member

Tim Hortons. Apr 2015 - Feb 2016

```text
Provided friendly, efficient customer service in a fast-paced, high-volume drive-thru environment. Processed cash, credit, and debit transactions while supporting efficient shift operations.
```

Skills: Customer-Service, Payment-Processing, Teamwork

### Pad Print Operator

AAkron Rule Corp. Oct 2014 - Apr 2015

```text
Operated and adjusted pad-printing equipment to produce accurate, high-quality customized products. Inspected finished products for quality and met daily production goals.
```

Skills: Quality-Assurance, Equipment-Operation, Attention-To-Detail

## Education

### Houghton College

Bachelor's Degree, Business Management

```text
Earned a Bachelor's Degree in Business Management from Houghton College in 2020.
```

### Jamestown Community College

Associate's Degree, Business Administration

```text
Earned an Associate's Degree in Business Administration from Jamestown Community College in 2018.
```

## Tech stack

- Salesforce

To contact Catrina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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