# Catherine Carswell Catherine Carswell is a remote worker on Himalayas, Patient Support at Wasef Health, based in United States. Source: https://himalayas.app/@catherinecarswell ```text I support patients and health plan members through responsive, accurate care coordination and customer service. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | United States | | Authorized to work in | United States | | Salary expectations | 50k+ USD | | Job categories | Patient Support Specialist, Medical Assistant, Mental Health Technician, Clinical Navigators, Medical Receptionist, Customer Service | | Skills | Patient Support, Patient Care, Customer Service, Customer Support, Client Communication, Active Listening, Phone Support, Phone Triage, Call Center, Client Relationship Building, Rapport Building, Customer Escalation, Insurance Verification, Medical Scheduling, Medical Coding, CPT Coding, ICD 10, Electronic Health Records, EMR Systems, Medical Records Management, Health Information Management, HIPAA compliance, Confidential Clinical Information Handling, Medical Assistant, Phlebotomy, Blood Draws, Administering Injections, EKG, Blood Pressure Monitors, Laboratory documentation, Mental Health Support, Substance Abuse Recovery Support, Patient Observation, Group Therapy Facilitation, Care Coordination, Medical Reception, Data Entry, Records Management, Filing, CRM Systems, Google Calendar, Google Docs, Google Drive, Google Form, Google Sheets, Gmail, Microsoft Teams, Outlook, Typing, Research, Technical Report Writing, Writing, Content Review, Fact Checking, Attention To Detail, Adaptability, Computer Operation, Networking, Databases, English | ## What I'm looking for ```text I'm looking for a patient-focused healthcare or customer support role where I can use my clinical, care coordination, and communication experience to help people navigate their needs. ``` ## About ```text I currently support remote weight-loss patients at Wasef Health, answering portal questions and helping patients follow the correct GP1 dose. At American Health Marketplace, I handled approximately 100 inbound calls daily, resolving insurance-plan questions, issues, and complaints while confirming client information before agent handoffs. My background also includes clinical navigation, medical assisting, mental health support, and medical reception. I've helped patients access transportation, appointments, medications, and equipment; supported recovery groups; drawn blood; administered shots; and maintained patient records with attention to HIPAA and clinical confidentiality. ``` ## Experience ### Patient Support (current) Wasef Health. May 2026 - Present ```text Worked remotely with weight loss patients using GP1, ensuring correct dosing and providing support via portal messaging. ``` Skills: Patient-Care, Remote-Support, Communication-Skills, Medical-Terminology ### Member Services Representative American Health Marketplace. Oct 2024 - Mar 2026 ```text Handled inbound calls, assisting clients with insurance questions, issues, and complaints, and verified client information before transferring to agents. ``` Skills: Customer-Service, Phone-Support, Insurance-Knowledge, Data-Entry ### Server Sonny's BBQ-Brunswick. Feb 2023 - Sep 2024 ```text Took orders, seated guests, and maintained cleanliness of the dining area. ``` Skills: Customer-Service, Order-Taking, Cleaning ### Mental Health Technician Gateway Crisis Center. Oct 2022 - Jan 2023 ```text Provided care for mental health and dual diagnosis patients, including 15-minute checks, blood pressure monitoring, grooming assistance, and facilitating coping groups. ``` Skills: Patient-Care, Mental-Health, Blood-Pressure-Monitors, Group-Facilitation ### Mental Health Technician (MHT) St.Simons By The Sea. Jun 2022 - Sep 2022 ```text Supported mental health and substance abuse patients through direct care, observation, and group sessions. Assisted nursing staff and performed blood draws. ``` Skills: Patient-Care, Mental-Health, Substance-Abuse, Blood-Draws, Group-Facilitation ### Clinical Navigator TC2-Macon. Jan 2018 - Jun 2022 ```text Worked with a social worker to call high-risk Medicare patients, addressing needs such as transportation, appointments, medications, and special equipment. Helped set up PHCs in various counties. ``` Skills: Patient-Care, Medicare, Care-Coordination, Communication-Skills ### Caregiver Mother. Apr 2016 - May 2017 ```text Provided care for mother during illness and hospice care. ``` Skills: Caregiving, Hospice-Care ### Medical Assistant North Macon Family Practice. Jun 2014 - Mar 2016 ```text Worked as Dr. Thigpen's Medical Assistant, including patient workups, assisting with procedures, administering shots, EKGs, drawing blood, and checking blood sugars. ``` Skills: Medical-Assisting, Phlebotomy, EKG, Patient-Care ### Medical Assistant ENT of Central GA-Macon. Dec 2011 - Jun 2014 ```text Performed patient workups, assisted with procedures, took X-rays, gave allergy shots, and ensured instrument sterility and room cleanliness. ``` Skills: Medical-Assisting, Xray, Allergy-Shots, Sterilization ### Medical Receptionist, Medical Assistant Tri-County Medical. Jan 2008 - Dec 2011 ```text Handled front office duties including patient check-in/out, insurance verification, co-pays, precertification, scheduling, and calls. Also performed medical assistant tasks such as drawing blood, giving shots, and assisting the doctor. ``` Skills: Medical-Reception, Insurance-Verification, Phlebotomy, Patient-Care ### Medical Receptionist Cardiopulmonary Associates. Sep 2005 - Dec 2007 ```text Scheduled appointments, checked patients in and out, verified benefits, scheduled special procedures, and performed filing and general office duties. ``` Skills: Medical-Scheduling, Patient-Check-In, Benefits-Verification, Office-Administration ## Education ### NHA CCMA, Medical Assisting. 2018 - 2018 ```text Completed the CCMA online course in January 2018. ``` ### Medical Education Development Trade School Diploma, Phlebotomy. 1997 - 1997 ```text Completed phlebotomy training at Medical Education Development in Macon, GA from February to April 1997. ``` ### Central High School High School Diploma, General Studies. 1984 - 1989 ```text Earned a high school diploma from Central High School in Macon, GA from 1984 to 1989. ``` ## Tech stack - Google Docs - Gmail - Google Drive - Microsoft Teams - Google Sheets - Microsoft Outlook To contact Catherine, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Latoya Alexander](https://himalayas.app/@latoyaalexander1): Caregiver, AboutYouSittingService - [Jessica Mitchell](https://himalayas.app/@jessicamitchell): Referral Auth and Eligibility Coordinator, Pinnacle Healthcare Revenue Solutions - [Kellie Torbett](https://himalayas.app/@kellietorbett): Referral & Precert Spec, Covenant Health - [Geniaya Stinson](https://himalayas.app/@geniayastinson): Head Scheduling Coordinator/Operations Assistant, FCP Live In - [Kemica Jacobs](https://himalayas.app/@kemicajacobs): Case Navigator, Claratel Behavioral Health - [Krystyn Brett Collins](https://himalayas.app/@krystynbrettcollins): National Certified Medical Assistant, Family Health Care Center - [Jasmine Leath](https://himalayas.app/@jasmineleath): Patient Account Rep, Consolidated Medical Practices of Memphis - [Sharon Johnson](https://himalayas.app/@sharonjohnson1): Certified Medical Assistant, Augusta Health - [Ciera Jackson](https://himalayas.app/@cierajackson): Certified Medical Assistant (PRN), Kaiser Permanente - [Alexis Harris](https://himalayas.app/@alexisharris2): Lead Patient Care Coordinator, SGMC Health