# Casultra Fifa

Casultra Fifa is a remote worker on Himalayas, Consultant at Infosys BPM, based in Czechia.

Source: https://himalayas.app/@casultrafifa

```text
IT Consultant at Infosys BPM coordinating factory infrastructure transitions and modern workplace migrations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Czechia |
| Authorized to work in | Czechia |
| Salary expectations | 66k+ EUR |
| Job categories | IT Delivery Consultant, IT Service Delivery Manager, IT Operations Manager, IT Service Desk Lead |
| Skills | IT Service Delivery, IT Operations, ITIL, Service Delivery Management, Incident Management, Change Management, CAB Management, SLA Reporting, Cloud Migration, Azure, Azure AD, Microsoft Intune, SCCM, Microsoft 365, SharePoint |
| Website | https://celikovic.xyz |
| Portfolio | https://celikovic.xyz |
| LinkedIn | https://linkedin.com/in/anel-celikovic |

## About

```text
At Infosys BPM, I work as the IT liaison for a global manufacturing client, connecting local business units with global IT teams. I translate business needs into actionable requirements and coordinate with third-party vendors.

I coordinated migrations from SCCM to Intune, NetApp to AWS, on-prem servers to Azure, and file shares to SharePoint. I also introduced practical automation to reduce manual work in day-to-day IT operations.

In my current role, I coordinate change requests in ServiceNow and manage P1 incidents through their full lifecycle. I advised stakeholders on cloud architecture options and led the shadow-IT cleanup, moving unofficial workloads into governed Azure or data center environments.

As Information Technology Service Desk Team Lead at Infosys BPM, I led the transition from SCCM to Azure AD and trained 7,500 employees on the new system. I also planned shifts and capacity, coordinated escalations, and handled SLA reporting.
```

## Experience

### Consultant (current)

Infosys BPM. Sep 2025 - Present

```text
IT liaison for a global manufacturing client.

• Main IT escalation and coordination point for local business units – translating business needs into actionable requirements for global IT teams and vice versa.
• Own and coordinate all change requests in ServiceNow, including software and tooling rollouts; manage P1 incidents through the full lifecycle and prioritise open tickets with the Service D
```

### Senior Associate Consultant

Infosys BPM. Dec 2023 - Sep 2025

```text
Onsite IT liaison for a global manufacturing client – bridging local business units and global IT.

• Delivered key infrastructure initiatives: migration of 300+ devices from SCCM to Intune, NetApp storage to AWS, on-prem servers to Azure, and file shares to SharePoint.
• Coordinated change requests and CAB processes in ServiceNow; managed P1 incidents end to end and worked with the Service Desk o
```

### Information Technology Service Desk Team Lead

Infosys BPM. Aug 2022 - Dec 2023

```text
• Led the IT helpdesk team: shift and leave planning, 1:1 feedback, performance reviews, and weekly/monthly SLA reporting.
• Led the transition from SCCM to Azure AD and trained 7,500 employees on the new system.
• Introduced automation to cut repetitive work and coordinated escalations across IT teams and stakeholders.
```

### Customer Service Representative

Lufthansa. Feb 2016 - Dec 2023

```text
Worked as Customer Service Representative at Lufthansa.
```

## Education

### LinkedIn

Be the Manager Who Fights for Their Team

```text
Issued Apr 2023
```

### LinkedIn

Lean Six Sigma Foundations

```text
Issued Apr 2023
```

### JU Ekonomska Skola Brcko

customs technician for import and export. 2002 - 2006

## Tech stack

- JavaScript
- Python
- PowerShell
- Docker
- ServiceNow
- Microsoft Intune

To contact Casultra, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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