# Cassandre User Cassandre User is a remote worker on Himalayas, Document Management Specialist at Mouvement Desjardins, based in Canada. Source: https://himalayas.app/@cassandreuser1 ```text I improve fraud prevention practices, employee support, and administrative processes at Desjardins. ``` | Detail | Value | | --- | --- | | Availability | Open to opportunities | | Location | Canada | | Authorized to work in | Canada | | Salary expectations | 70k-150k CAD | | Job categories | Research Analyst, UX Researcher | | Skills | Document Management, Fraud Prevention, Administrative Processing, Employee Communications, Coaching, Advisor Support, Customer Service, Facilitation, Case Management, Crisis Intervention, Social Work, Event Planning, Report Writing, Research, Data Collection, Mac, Desjardins Tools Applications, French, English, Spanish, Wolof | ## What I'm looking for ```text I'm looking for work where I can contribute to social innovation, management, mental health, fraud prevention, employee development, and process improvement. ``` ## About ```text I'm a Document Management Specialist at Mouvement Desjardins, where I write fraud-prevention procedures and communicate prevention practices to employees. My work builds on roles as a Competency Development Coach, Fraud Subject Matter Expert, and Fraud Prevention Advisor. I've also supported adolescents, sheltered women, residents, children, and families through casework, crisis intervention, facilitation, and social work. With a master's degree in Social Innovation Management, I'm interested in management, social innovation, and mental health. ``` ## Experience ### Document Management Specialist (current) [Mouvement Desjardins](https://himalayas.app/companies/desjardins). Jan 2026 - Present ```text Writing procedures related to fraud prevention and communicating with employees regarding fraud prevention practices. ``` Skills: Fraud-Prevention ### Competency Development Coach (current) [Mouvement Desjardins](https://himalayas.app/companies/desjardins). Feb 2023 - Present ```text Performing administrative processing, participating in the professionals' roundtable, providing advisor support and coaching, and contributing to department improvement. ``` Skills: Coaching, Administrative-Processing, Advisor-Support ### Fraud Subject Matter Expert [Mouvement Desjardins](https://himalayas.app/companies/desjardins). Jan 2022 - Feb 2023 ```text Provided advisor supervision and performed administrative processing related to fraud prevention. ``` Skills: Fraud-Prevention, Administrative-Processing ### Fraud Prevention Advisor [Mouvement Desjardins](https://himalayas.app/companies/desjardins). Sep 2020 - Jan 2022 ```text Maintained relationships between members and clients, identified various types of fraud, analyzed information and communicated it to clients, and performed related administrative tasks. ``` Skills: Fraud-Prevention, Client-Relations, Data-Analysis ### Coordinator / Caseworker Maison Kekpart. Jan 2020 - Dec 2020 ```text Conducted individual, group, and community-based intervention with adolescents and their parents, coordinated artistic activities within Service Canada budget and deadlines, organized public events, and wrote daily intervention and workshop reports. ``` Skills: Case-Management, Group-Facilitation, Event-Planning, Report-Writing, Budget-Management ### Educator CPE La Petite Patrie. Jan 2019 - Dec 2019 ```text Organized activities for children aged 1 to 5, facilitated group activities, and ensured children's safety, hygiene, and daily routine. ``` Skills: Childcare, Group-Facilitation, Safety, Hygiëne ### Teaching Assistant Universite Laval. Jan 2019 - Dec 2019 ```text Graded exams and university assignments and answered student questions for a Mental Health and Social Work course. ``` Skills: Grading, Student-Support ### Residence Advisor Universite Laval Residence Services. Jan 2019 - Dec 2019 ```text Provided individual intervention with residents, enforced residence rules and regulations, answered resident phone calls, collaborated with residence staff, wrote daily work reports, and provided guided referrals. ``` Skills: Resident-Support, Conflict-Resolution, Report-Writing, Referrals ### Caseworker Le Chainon. Jan 2018 - Dec 2019 ```text Intervened in the living environment of sheltered women, managed interpersonal conflicts, assessed crisis situations and responded effectively with empathy, maintained a safe and cohesive group environment, and provided guided referrals. ``` Skills: Crisis-Intervention, Conflict-Resolution, Empathy, Group-Facilitation, Referrals ### Social Work Intern RLS Montreal-Nord/Ahuntsic Youth Mental Health Team. Jan 2017 - Dec 2018 ```text Intervened in a family context across cultures and mental health, and evaluated social functioning through interviews and counseling. ``` Skills: Social-Work, Family-Intervention, Mental-Health, Counseling, Interviewing ### Educator Loisirs St-Martyrs-Canadiens. Jan 2016 - Dec 2018 ```text Organized activities for children aged 1 to 5, facilitated group activities, and ensured children's safety, hygiene, and daily routine. ``` Skills: Childcare, Group-Facilitation, Safety, Hygiëne ### Social Work Intern Corporation pour la vie active des personnes handicapees de. Jan 2016 - Dec 2016 ```text Intervened in a family context across cultures and mental health, and evaluated social functioning through interviews and counseling. ``` Skills: Social-Work, Family-Intervention, Mental-Health, Counseling, Interviewing ## Education ### Ecole des Hautes Etudes Commerciales de Montreal Master's Degree, Social Innovation Management. 2021 - 2024 ```text Master's Degree in Social Innovation Management obtained from HEC Montreal. ``` ### Universite Laval Preparatory Year, International Development. 2019 - 2019 ```text First-cycle studies in International Development at Universite Laval. ``` ### Universite de Montreal Bachelor's Degree, Social Work ```text Bachelor's Degree in Social Work obtained from Universite de Montreal. ``` ## Tech stack - Microsoft SQL Server - Microsoft Teams - Jira - Java - Confluence - Microsoft Excel To contact Cassandre, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Rubens Desrosiers](https://himalayas.app/@rubensdesrosiers): Bank Fraud Agent, Canadian Tire Bank Financial - [Claire Uwera](https://himalayas.app/@claireuwera): Youth Justice Counsellor, Britannia Woods Community House - [Ayan Ali Ismael](https://himalayas.app/@ayanaliismael): Volunteer Mentor, Boys & Girls Club - [Daschrye Cadet](https://himalayas.app/@daschryecadet): French and Haitian Kreyol Interpreter, Victory Village International Protestant Church - [Rachel McNally-Gagnon](https://himalayas.app/@rachelmcnally-gagnon): Deputy Court Clerk, Saint Jérôme Courthouse - [Kris User](https://himalayas.app/@krisuser6): Senior Fraud Analyst / Business Banking Specialist, Bank of Montreal - [Aminta Perez](https://himalayas.app/@amintaperez): Agente administrative – SST, Syndicat Québécois de la Construction - [Manjinder Kaur](https://himalayas.app/@manjinderkaur): Caseworker, Ministry of Children, Community and Social Services (ODSP) - [Marc- Antoine](https://himalayas.app/@marc-antoine): Crime and Data Analysis Consultant, International Centre for the Prevention of Crime - [Coralie-rose Voyer](https://himalayas.app/@coralie-rosevoyer): Project Coordination and Community Engagement, Comité de Solidarité Trois Rivières