# Carlson Santos

Carlson Santos is a remote worker on Himalayas, IT Support Specialist at Better Collective, based in Brazil.

Source: https://himalayas.app/@carlsonsantos

```text
IT Support Specialist at Better Collective who supported 200 employees and helped migrate Mac fleets across three countries to Kandji MDM.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Brazil |
| Authorized to work in | Brazil |
| Salary expectations | 20k+ BRL |
| Job categories | IT Support Specialist, Support Analyst, Field Support Engineer, IT Supervisor, IT Helpdesk |
| Skills | IT Support, Remote Support, Endpoint management, Kandji, NinjaRMM, MacOS, Windows 10 11, Active Directory, Google Workspace, Office 365, Helpdesk operations, Incident Management, Ticket Prioritization, Networking troubleshooting |
| LinkedIn | https://linkedin.com/in/carlsonsantos-7b126916 |

## About

```text
At Better Collective, I delivered remote L1–L3 support to 200 employees across three countries and helped migrate Mac fleets in Brazil, Argentina, and the US to Kandji MDM. I managed endpoints with Kandji and Ninja RMM, and resolved 80% of roughly 500 monthly tickets on first contact.

Previously, I supported users at PEBMED and FCB Brasil across Mac and Windows environments. At MCA Cobranças Admin. e Com. LTDA, I installed a Squid proxy that improved browsing performance and supported Oracle DB server installation.
```

## Experience

### IT Support Specialist

[Better Collective](https://himalayas.app/companies/better-collective). Dec 2023 - Oct 2026

```text
Delivered remote L1–L3 support to 200 employees across 3 countries on macOS and Windows. Managed endpoints with Kandji and Ninja RMM, and administered Google Workspace, Slack, and Jira.
```

Skills: Kandji, NinjaRMM, TeamViewer, MacOS, Windows, Google-Workspace, Slack, Jira, Freshdesk, Incident-Management, Ticket-Prioritization

### Support Analyst

PEBMED. Aug 2021 - Dec 2023

```text
Provided remote support to ~100 users on Mac and Windows, handling desktop software, hardware, network, printer, and telephony issues. Configured and deployed systems remotely using TeamViewer and Automatos.
```

Skills: TeamViewer, Automatos, Office-365, Slack, Jira, Remote-Support, Troubleshooting

### IT Field Support Engineer

AVASO Technology Solutions. May 2019 - Aug 2021

```text
Worked on freelance contracts installing, configuring, and removing IT equipment at client sites.
```

### IT Supervisor / IT Support & Helpdesk

FCB Brasil. Oct 2003 - May 2019

```text
Worked as IT Supervisor and sole IT professional, providing L1/L2 support to 100 end users on Windows and Mac OS X. Administered Active Directory and handled physical setup and deployment of equipment.
```

Skills: Active-Directory, Windows, MacOS, Help-Desk, Troubleshooting, User-Account-Management

### IT Helpdesk

MCA Cobranças Admin. e Com. LTDA. Dec 2001 - Oct 2003

```text
Installed a Squid proxy that improved browsing performance, set up ACLs and bandwidth monitoring, and supported Oracle DB server installation and end users.
```

Skills: Squid-Proxy, ACLs, Bandwidth-Monitoring, Oracle-DB, end-user-support

## Education

### Quest Language Studies

English Language, English Language. 2016 - 2017

```text
English language course at Quest Language Studies from 2016 to 2017.
```

### Universidade Salgado de Oliveira

Bachelor of Technology, Computer Science. 1997 - 2001

```text
Bachelor of Technology in Computer Science from Universidade Salgado de Oliveira, completed in 2001.
```

## Tech stack

- Slack
- Jira
- Linux
- macOS
- Google Workspace
- TeamViewer
- FreshDesk
- Kandji

To contact Carlson, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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