# Carlos Bazrbashi

Carlos Bazrbashi is a remote worker on Himalayas, Customer Resolution Specialist at HCL Technologies, based in Portugal.

Source: https://himalayas.app/@carlosbazrbashi

```text
I resolve customer issues and drive international sales through strong client relationships.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Portugal |
| Authorized to work in | Portugal |
| Job categories | Customer Support Specialist, Technical Support Specialist, Sales Associate, Sales Executive, Sales Manager, Customer Service, Client Relationship Manager, Team Lead, Customer Specialist, Customer Support Representative, User Support Specialist, Support Specialist, Senior Customer Support Specialist, Customer Support Expert, Consumer Support Specialist, Lead Customer Support Specialist, Customer Support |
| Skills | Customer Relationship Management, Sales, Negotiation, Technical Troubleshooting, Customer Support, Team Leadership, Microsoft Word, Excel, PowerPoint, SAP, Arabic, English, Portuguese, Compiled |

## What I'm looking for

```text
I'm seeking a growth-oriented role where I can use customer support, technical troubleshooting, sales, and client relationship skills to improve client satisfaction and operational excellence.
```

## About

```text
I've supported customers at HCL Technologies in Lisbon, resolving service issues, coordinating on-site engineer visits, and creating training materials and assessment exams for new staff.

Previously at Sitel, I handled inbound calls and emails, troubleshot technical issues, coordinated technical support visits, and mentored colleagues on the floor. My work combines practical problem-solving with a consistent focus on customer satisfaction.

Before moving to Portugal, I built international sales experience in Dubai with Geo Honey, Green Valley Real Estate, and Paris Group, where I managed client relationships, supported global buyers, achieved sales targets, and led sales teams.
```

## Experience

### Customer Resolution Specialist

[HCL Technologies](https://himalayas.app/companies/hcltech). Mar 2022 - Apr 2025

```text
Provided frontline customer support, assisting clients with service issues and arranging on-site engineer visits. Trained new staff members on internal systems and workflows, and developed training materials and assessment exams to improve team performance.
```

Skills: Customer-Support, Troubleshooting, Training, Documentation, Reporting

## Education

### George Salim School

Diploma, General Studies. 2000 - 2004

```text
Completed a diploma at George Salim School in Aleppo, Syria, from 2000 to 2004.
```

## Tech stack

- Compiled

To contact Carlos, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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