# Callan Augustus

Callan Augustus is a remote worker on Himalayas, Support Technician Intern at iStore, based in South Africa.

Source: https://himalayas.app/@callanaugustus

```text
Dedicated IT professional with a focus on application development.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | South Africa |
| Authorized to work in | South Africa |
| Job categories | Technical Support Technician, Application Developer, Software Engineer, Technical Support Specialist, IT Consultant, Customer Support Technician, Technical Support Representative, Help Desk Technician, Technical Support Associate |
| Skills | Azure, Technical Support, Troubleshooting, Customer Service, Project Management, Teamwork, Time Management, Leadership, Communication Skills, Database Management, Software Development, JavaScript, Kotlin, C, HTML, SQL, Oracle, MySQL, Android Studio, NetBeans, Visual Studio, Visual Studio Code, GitHub, Firebase, MongoDB |

## What I'm looking for

```text
I am looking for a collaborative environment where I can grow my technical skills and contribute to innovative projects.
```

## About

```text
I am a dedicated and results-oriented professional with a Bachelor of Science in Computer and Information Sciences, focusing on Application Development. As an iStore Support Technician Intern, I provide technical support for Apple devices, assisting customers with troubleshooting and diagnostics. My role involves working closely with senior technicians and following Apple’s service protocols, which has significantly strengthened my communication skills and ability to perform under pressure in a fast-paced retail environment.

Throughout my academic journey, I have gained a solid foundation in programming languages, information systems, and software development. I am eager to join an interesting team in the technology business where I can contribute my technical knowledge, creative drive, and enthusiasm for innovation. I am excited to enter the industry and learn from my peers and superiors to become the best IT professional I can be.
```

## Experience

### Support Technician Intern (current)

iStore. Jun 2025 - Present

```text
Provided technical support for Apple devices, assisting customers with troubleshooting and diagnostics. Collaborated with senior technicians, adhered to Apple's service protocols, and utilized internal systems for case management.
```

Skills: Communication-Skills, Technical-Support, Troubleshooting, Diagnostics, apple, Customer-Service, Retail-Operations, Case-Management, Service-Protocols

### Support System Developer

Durban University of Technology. Mar 2023 - Dec 2023

```text
Collaborated with Durban University of Technology (DUT) to develop a support system. This system enabled staff and students to log in and submit tickets, inquiries, and other information.
```

Skills: Collaboration, Ticketing, Software-Development, Database-Management, SQL, User-Interface-Design

## Education

### Richfield College

Honors, Information Technology. 2024 - 2024

```text
Pursued an Honors degree in Information Technology, further specializing in the field. Developed advanced skills and knowledge in various IT domains.
```

### Varsity College

Bachelor of Science, Computer and Information Sciences in Application Development. 2021 - 2023

```text
Completed a Bachelor of Science in Computer and Information Sciences, specializing in Application Development. Gained foundational knowledge in programming languages, information systems, and software development.
```

### Grace College

2016 - 2020

```text
Attended Grace College for secondary education. Developed foundational academic skills and prepared for higher education.
```

## Tech stack

- GitHub
- DB
- MySQL
- Gmail
- Visual Studio
- Android Studio
- JavaScript
- Kotlin
- Firebase
- Visual Studio Code
- SQL

To contact Callan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Tswarelo Tevin](https://himalayas.app/@tshwarelotevin): Scanner (IT Digitisation project), Department of Home Affairs
- [Mashudu Mulaudzi](https://himalayas.app/@mashudumulaudzi): Senior IT Solutions & Software Engineer, CEOS Technologies (Pty) Ltd
- [Siba Nqaba](https://himalayas.app/@sibanqaba): Technical Support Consultant, iStore: Rosebank Pre Owned
- [Mohammed Suhail Rahman](https://himalayas.app/@mohammedsuhailrahman): Software Developer Intern, Corridor Empowerment Projects
- [Sibusiso Silawule](https://himalayas.app/@sibusisosilawule): TechZone, Vodacom
- [Kutullo innocent Moropane](https://himalayas.app/@kutulloinnocentmorop): Local IT Support, Local IT Support
- [Minnie Bokaba](https://himalayas.app/@minniebokaba): IT Technician, Tshwane Rapid Transit
- [Rofhiwa Desley](https://himalayas.app/@desleynethulwe): ICT Service Desk Agent, PurpleBlue Technologies Pty
- [Vuyo Mtinjana](https://himalayas.app/@vuyomtinjana): IT Support, Pick N Pay Oribi Plaza
- [Ewan Smith](https://himalayas.app/@ewansmith): Sales Consultant, iStore Walmer Park