# Caitlin Mitchell

Caitlin Mitchell is a remote worker on Himalayas, Customer Service Specialist at Teleperformance UK, based in United Kingdom.

Source: https://himalayas.app/@caitlinmitchell

```text
Customer Service Specialist at Teleperformance UK, resolving customer queries by phone and documenting each call clearly.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 25k+ GBP |
| Job categories | Customer Service, Office Support |
| Skills | Customer Service, Customer Query Resolution, Inbound Call Handling, Call Documentation, KPIs, People Practices, CIPD Level 3 HR Certification, Information Technology Level 2, Entry Level Cybersecurity, Microsoft Word, Excel, PowerPoint, Email, Internet, Zoom |

## What I'm looking for

```text
I’m looking for remote work in customer service or office support.
```

## About

```text
At Teleperformance UK, I resolve customer queries through incoming calls and leave clear, concise notes summarising each call. I work toward company targets while maintaining quality scores.

As a Team member at Upper crust, I served customers and upsold in a fast-paced setting. I also trained new staff and supported them when needed.

At Buccaneers Bay, I hosted children’s parties, communicated with customers about requirements, and helped create an enjoyable experience for children and adults.

At Papa Johns, I prepared takeaway meals, followed food safety and portion-control requirements, and kept the workspace clean. I’m completing a Level 3 CIPD Course in People Practice.
```

## Experience

### Customer Service Specialist (current)

[Teleperformance UK](https://himalayas.app/companies/teleperformance-com)

```text
Resolved customer queries via incoming calls in a fast-paced environment, maintaining high stats and quality scores while meeting company KPIs.
```

Skills: Customer-Service, Communication-Skills, Problem-Solving, KPI-Achievement, Call-Handling, note-taking

### Team Member

Upper Crust. Apr 2023 - Feb 2024

```text
Served customers and upsold products in a fast-paced environment, trained new staff, and maintained cleanliness and safety standards.
```

Skills: Customer-Service, Upselling, Training, Problem-Solving, Lone-Working

### Children's Party Host

Buccaneers Bay. Mar 2021 - Apr 2022

```text
Ensured customers received value for money and children enjoyed parties, maintaining a safe and sanitized environment while communicating with customers and staff.
```

Skills: Customer-Service, Communication-Skills, Teamwork, Safety-Awareness, Event-Coordination

### Kitchen Team Member

Papa John's. Jun 2021 - Sep 2021

```text
Prepared meals for takeaway, operated pizza ovens, and maintained food safety and sanitation standards.
```

Skills: Food-Preparation, Food-Safety, Sanitation, Teamwork, Communication-Skills

## Education

### CIPD

Level 3 Certificate in People Practice, Human Resources

```text
Currently completing a Level 3 CIPD Course in People Practice.
```

### UTC Sheffield City Centre

GCSE, General Studies. Grade: Maths 5, English Literature 6, English Language 6, Combined Science 5/4, Geography 4, Engineering Level 2 Pass

```text
Completed GCSEs and an Engineering Level 2 qualification at UTC Sheffield City Centre in 2021.
```

## Tech stack

- Microsoft Teams
- Microsoft Excel
- Zoom
- Microsoft Word
- Microsoft PowerPoint

To contact Caitlin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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