# Buzaru Ioana-Cristina

Buzaru Ioana-Cristina is a remote worker on Himalayas, Customer Support Representative at Teleperformance, based in Romania.

Source: https://himalayas.app/@buzaruioana-cristina

```text
Customer Support Representative at Teleperformance, resolving customer issues through support and specialized offline assistance.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Romania |
| Authorized to work in | Romania |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Representative |
| Skills | Customer Support, Customer Service, Live Chat, Email Support, Social Media Support, Fraud support, Returns Processing, Refund Processing, Content Creation, Copywriting, Photography, Excel, Salesforce, Sprinklr |

## What I'm looking for

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I want to help customers resolve their issues as quickly and easily as possible, so they can end each interaction confident that their problem has been solved.
```

## About

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At Teleperformance, I work as a Customer Support Representative. Before that, at Foundever, I handled chat and email support, helped customers through social media, and worked on fraud, returns, and refund issues.

At Okian, I answered customer requests by phone, email, and social media, and created content for Facebook and Instagram. I used Excel for reports and gained experience with Salesforce and Sprinklr in customer support.
```

## Experience

### Customer Support Representative (current)

Teleperformance. Jun 2025 - Present

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Currently providing customer support remotely.
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### Customer Service Representative

Dossier. Oct 2024 - May 2025

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Provided customer service support remotely.
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### Client Service Representative

Foundever. Feb 2020 - Oct 2024

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Provided chat, social media, and email support for a client, using Salesforce and Sprinklr. Managed fraud, returns, and refunds in a specialized offline support department.
```

Skills: Salesforce, Sprinklr, Customer-Support, Social-Media, Fraud-Management, Returns, Refunds

### Client Service Analyst

Okian. Mar 2018 - Jan 2020

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Handled client requests via calls, email, and social media, focusing on order-related inquiries. Managed social media content and created reports using Excel.
```

Skills: Excel, Copywriting, Photography, Social-Media-Management, Customer-Service

### Vice President

PRIME Brasov. Mar 2013 - Mar 2014

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Served as Vice President, supporting leadership and organizational activities.
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### Intern

Publicis Warsaw. Jun 2013 - Sep 2013

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Completed a three-month internship at an advertising agency, gaining exposure to agency operations across departments.
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### Member of the department of PR

PRIME Brasov. Nov 2011 - Mar 2013

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Contributed to public relations activities and supported departmental operations.
```

## Education

### Transylvania University of Brasov

Master of Social Science, Branding Campaign Management. 2017 - 2019

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Studied branding campaign management in depth, including consumer psychology, brand building, and public image management.
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### Transylvania University of Brasov

Bachelor of Social Science, Communication and Public Relations. 2011 - 2014

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Studied communication and public relations, covering topics such as verbal and nonverbal communication, social media, advertising, and event planning.
```

### Ioan Meșotă National College

High School Diploma, Bilingual program. 2007 - 2011

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Completed high school with a bilingual program in English.
```

## Tech stack

- Salesforce
- Microsoft Excel
- Sprinklr

To contact Buzaru, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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