# bukola ajayi

bukola ajayi is a remote worker on Himalayas, Customer Care Manager at Matrix Homes and Properties Ltd., based in Nigeria.

Source: https://himalayas.app/@bukolaajayi

```text
Virtual Assistant skilled in CRM, complaint resolution, and high-retention customer support.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Virtual Assistant, Administrative Assistant, Customer Support, Customer Care Manager, Telemarketer, Virtual Administrative Assistant, Remote Virtual Assistant, Virtual Executive Assistant, Virtual Assistant Manager, Virtual Assistant |
| Skills | Microsoft Office, Corporate Trainer, Calendar Management, Scheduling, Email Communication, Email Prioritization, PowerPoint, Word, Digital Filing Systems, client support, Google Workspace, CRM, Complaint Resolution, Customer Retention, Team Leadership, Performance Monitoring, De escalation, Data Entry, Record keeping, Project Coordination, Social Media Scheduling Tools, Zendesk, Live Chat, Trello, HubSpot, Microsoft Teams, Canva, Zoho CRM, Asana, Zoom, Documentation Preparation, Matrix |

## What I'm looking for

```text
I want a remote-friendly role where I can support customers using CRM, email, and scheduling—resolving complaints quickly, leading small teams when needed, and improving response rates and retention through targeted engagement.
```

## About

```text
I’m a dedicated Virtual Assistant with 3+ years of experience supporting customers through CRM workflows, complaint resolution, and fast, accurate communication. With an 8-year foundation in client-facing communication and administration, I bring a calm, proactive approach to high-volume engagement.

In customer care and telemarketing, I led a 7-person team and doubled the response rate by 30%, while driving a 50% improvement in customer retention through targeted engagement strategies. I handled inbound and outbound calls, emails, and chats, matched customer needs to the right offers, resolved complaints, and escalated complex issues to senior teams.

In my most recent Virtual Assistant role, I managed team calendars and scheduled 20+ meetings monthly with 100% accuracy, maintained a 95% response rate within 24 hours for urgent messages, and resolved 90% of client inquiries on first contact. I’m currently open to remote work and focused on delivering measurable service improvements.
```

## Experience

### Customer Care Manager

Matrix Homes and Properties Ltd.. Sep 2023 - May 2026

```text
Led a 7-person customer care and telemarketing team, doubling response rate by 30% and improving customer retention by 50% through targeted engagement strategies. Handled inbound/outbound calls, emails, and chats, resolved complaints and de-escalated issues, and maintained accurate CRM records while scheduling follow-ups and escalating complex cases.
```

Skills: Customer-Support, Telemarketing, Complaint-Resolution, De-escalation, Objection-Handling, CRM-Management, Team-Leadership, Performance-Monitoring

### Virtual Assistant

Ehr. Sep 2025 - Mar 2026

```text
Managed team calendars (20+ meetings/month) with 100% accuracy and handled urgent email communications with a 95% response rate within 24 hours. Provided customer support by resolving 90% of client inquiries on first contact and maintained organized digital files.
```

Skills: Documentation-Preparation, Calendar-Management, Email-Communication, Customer-Support, Zendesk

### Recovery Customer Care Rep

Matrix Homes and Properties Ltd.. Nov 2022 - Aug 2023

```text
Contacted customers with overdue accounts via calls, SMS, and field visits to negotiate repayment plans and settlements. Resolved balance-related complaints or disputes, maintained detailed activity records, and prepared monthly recovery progress reports to support collection targets.
```

Skills: Debt-Recovery, Repayment-Plans, Collections-Targets, Complaint-Resolution, SMS, Client-Communication

### Administrative Staff and Secretary

Solaj Secondary School. Jan 2014 - Jul 2022

```text
Handled day-to-day administrative tasks including scheduling the daily/weekly agenda, arranging meetings, and preparing and disseminating memos and information. Managed document records and data entry, proofread documents, generated meeting minutes, and supported hardware/software and IT supply management.
```

Skills: Administrative-Support, Meeting-Minutes, Data-Entry, And-Proofread-Documents, Records-Management, Microsoft-Office

## Education

### National Open University of Nigeria

Bachelor of Science (B.Sc), Computer Science. 2015 - 2020

```text
Completed a Bachelor of Science in Computer Science at the National Open University of Nigeria from 2015 to 2020.
```

### Abraham Adesanya Polytechnic

National Diploma, Computer Science. 2012 - 2013

```text
Completed a National Diploma in Computer Science at Abraham Adesanya Polytechnic from 2012 to 2013.
```

## Tech stack

- LiveChat
- Gmail
- Microsoft Teams
- Zendesk
- HubSpot
- Google Workspace
- Trello
- Canva
- Zoho CRM
- Matrix
- Remote

To contact bukola, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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