# Brian Muigai

Brian Muigai is a remote worker on Himalayas, IT Support Associate at Eduplus Africa, based in Kenya.

Source: https://himalayas.app/@brianmuigai1

```text
IT support professional at EDUPLUSAFRICA troubleshooting hardware, software, and network issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 48k+ USD |
| Job categories | IT Support Specialist, Database Support Specialist, Network Support Specialist |
| Skills | IT Support, Technical Support, Troubleshooting, Computer Hardware, Networking, Oracle SQL, Database Administration, Database Management, Data Backup, data recovery, User Access Management, Infosec, Linux, Shell Scripting, Data Modeling |

## What I'm looking for

```text
I’m looking for work where I can use my hands-on IT support experience to troubleshoot technical issues, support users, and help maintain reliable systems.
```

## About

```text
At EDUPLUSAFRICA, I handled IT support requests from employees and customers, documented hardware and software issues, and followed established escalation procedures. I also monitored systems and networks and set up user accounts.

At TATA CONSULTANCY SERVICES DE ESPANIA, I provided level 1 support for Oracle and SQL databases, documented system changes, and supported backups and recovery planning. I also worked as an Infrastructure Support Assistant, following up on technical issues.

Earlier, I assisted with network design and troubleshooting during my apprenticeship at SYSTECH LTD. I’m interested in using my hands-on experience with technical support, databases, and networks to help users resolve technology issues.
```

## Experience

### IT Support Associate

Eduplus Africa. Feb 2022 - Mar 2022

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Fielded incoming IT support requests from internal employees and external customers via telephone and email, ensuring timely resolution. Documented end-user information and hardware/software issues, monitored systems, set up user accounts, and maintained security protocols.
```

Skills: Technical-Support, Troubleshooting, Customer-Service, Documentation, System-Monitoring, User-Account-Management, Security-Protocols

### Infrastructure Support Assistant

Tata Consultancy Services De Espana. Mar 2020 - Aug 2020

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Supported end-user operations and optimized team processes in preparation for work resumption post-COVID-19 restrictions, ensuring efficient documentation and follow-up on technical issues.
```

Skills: Technical-Support, Documentation, Process-Optimization, end-user-support

### Database and Infrastructure Support Associate Intern

Tata Consultancy Services De Espana. Mar 2020 - Aug 2020

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Provided level 1 support for Oracle and SQL databases, designing, creating, and maintaining database systems. Collaborated with managers to determine data needs, performed backups, tested and upgraded systems, and managed user access.
```

Skills: Oracle, SQL, Database-Administration, Data-Backup, Troubleshooting, Documentation, User-Access-Management

### Card Business Intern

KCB Bank. Sep 2019 - Nov 2019

```text
Managed credit card operations and provided support throughout the transaction lifecycle. Documented customer interactions, collaborated with sales agents and merchants to troubleshoot account issues, and assisted in refining business requirements.
```

Skills: Credit-Card-Operations, Customer-Service, CRM, Data-Entry, Troubleshooting, Documentation

### Networking Apprenticeship

Systech Ltd. Jun 2013 - Jan 2014

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Assisted in network design and implementation by documenting system configurations and troubleshooting network issues. Supported the establishment of a robust networking environment and reported on network operational status.
```

Skills: Networking, Troubleshooting, System-Configuration, Documentation, network-design

## Education

### United States International University Africa

Bachelor of Science, Applied Computer Technology. 2015 - Present

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Pursuing a Bachelor of Science in Applied Computer Technology with coursework in Data Science, Blockchain Development, and IoT.
```

### St. Joseph's Minor Seminary

Secondary Education. 2009 - 2012. Grade: B+

```text
Completed secondary education, achieving a B+ grade in the KCSE examination.
```

### St. Paul Thomas Academy

Primary Education. 2005 - 2008. Grade: 386 marks

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Completed primary education, scoring 386 marks in the KCPE examination.
```

## Tech stack

- MySQL
- Visual Studio
- Android Studio
- JavaScript
- Python
- Java
- PHP
- C++
- C
- Visual Basic
- Linux
- Windows

To contact Brian, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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