# Brett Stephens

Brett Stephens is a remote worker on Himalayas, Training Officer of Customer Relations at BBB Services, based in United States.

Source: https://himalayas.app/@brettstephens

```text
911 Dispatcher who coordinated emergency responses and guided callers through CPR and other emergency procedures.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 45k+ USD |
| Job categories | Emergency Dispatcher |
| Skills | Emergency Dispatch, Call Handling, Emergency Call Triage, Emergency Procedures, CPR Instruction, Public Safety Coordination, Criminal Justice Information Services, EAgent, Footage Review, Customer Service, Training Protocol Development, Training Documentation, Landscaping, Material Estimation, Budget Preparation |

## What I'm looking for

```text
I'm seeking to leverage my expertise in customer service to benefit a team and its customers.
```

## About

```text
At AMR/GMR, I kept callers calm, gathered essential details, and guided them through emergency procedures such as CPR. I also coordinated real-time communication between callers, first responders, and incoming personnel.

At Hillsborough County Aviation Authority, I handled emergency and non-emergency calls, including 911 calls, and worked with surrounding agencies on higher-priority incidents. I also reviewed camera footage for investigations and used eAgent for criminal justice information checks.
```

## Experience

### Training Officer of Customer Relations

BBB Services. Oct 2022 - Jun 2024

```text
Developed and implemented training procedures, policies, and standards to enhance training quality. Maintained accurate records and documented trainee progress to support individualized development.
```

Skills: Training, Policy-Development, Record-keeping, Customer-Service, Continuous-Improvement

### Airport Operations Dispatcher

Hillsborough County Aviation Authority. Feb 2022 - Oct 2022

```text
Took incoming emergent and non-emergent calls, including 911 calls, for public safety issues in and around the airport. Monitored and reviewed camera footage for investigations into calls such as thefts, medical falls, and suspicious persons.
```

Skills: Emergency-Response, Dispatch, CCTV-Monitoring, Criminal-Justice-Information-Services, EAgent, Interagency-Coordination

### 911 Dispatcher

AMR/GMR. Jul 2017 - Oct 2021

```text
Kept callers calm in high-stress situations to obtain necessary information and instruct on emergency procedures such as CPR. Facilitated real-time communication between callers, first responders, and incoming personnel to ensure coordinated emergency responses.
```

Skills: Emergency-Dispatch, Call-Handling, CPR-Instruction, Communication-Skills, Documentation

### Landscape Foreman

Tommy's Lawn Services. Jun 2024 - Present

```text
Provided detailed instructions to crew members regarding project objectives and estimated materials for landscaping jobs. Communicated effectively with clients to identify and understand landscaping needs.
```

Skills: Hand-Tools, Power-Equipment, Small-Machinery-Operation, Budgeting, Customer-Service, Interpersonal-Skills

## Education

### South Sumter High School

High School Diploma, General Studies. 2011 - 2015

```text
Attended South Sumter High School from 2011 to 2015.
```

### Federal Aviation Administration

Student Pilot, Aviation

```text
Earned a Student Pilot certificate from the Federal Aviation Administration in September 2023.
```

## Tech stack

- Microsoft Teams
- Microsoft Office 365
- Microsoft Excel

To contact Brett, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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