# Brandi Reyes Brandi Reyes is a remote worker on Himalayas, Human Service Specialist II at State of Arizona, based in United States. Source: https://himalayas.app/@brandireyes ```text Learning & Development Specialist using AI-assisted design to build reusable Storyline modules and speed up training delivery. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | United States | | Authorized to work in | United States | | Salary expectations | 60k+ USD | | Job categories | Learning And Development Specialist, Instructional Designer, Training Facilitator, Training Program Manager | | Skills | Learning and Development, Instructional Design, Learning Program Management, AI assisted content creation, Training Facilitation, E Learning Development, Articulate Storyline, Training Needs Assessment, Assessment Design, Kirkpatrick Model, Bloom’S Taxonomy, Job Aids, Performance Support, Curriculum Development, Onboarding | | Portfolio | https://claude.ai/artifact/HoxKR1MUeqVrtWHWW6js8C | ## About ```text At the State of Arizona, I maintain 100% case processing accuracy while handling complex grievances and matching clients to eligible community resources. I also wrote a cheat sheet to help new hires and lower-level staff understand AHCCCS packages and eligibility. From 2022 to 2025, I owned instructional design and training programs across three concurrent projects, from needs assessment through evaluation, with no missed deadlines. I coached direct reports and used Kirkpatrick's framework to evaluate training impact. At Casa Grande Elementary School District, I used ChatGPT and Claude to accelerate drafts, reducing material development time by 30 to 40% while reviewing outputs for accuracy. I also built two deployment-ready e-learning modules in Articulate Storyline 360, from storyboard through review. Earlier, I built Mrs. Brandi's Preschool from a $10K startup investment into $60K in annual profit. At Green Tree Servicing, I wrote a collections call script used by 35+ new hires and coached new hires to reach productivity four weeks faster. ``` ## Experience ### Human Service Specialist II (current) State of Arizona. Feb 2026 - Present ```text Maintained 100% case processing accuracy while handling complex grievances, matching clients to community resources and writing process improvement reports. Equipped 12+ new hires and trained lower level staff by writing a cheat sheet on AHCCCS packages. ``` Skills: Focus, SimpliGov, Onbase, AZ360, Case-Processing, Training, Process-Improvement ### Interim Training Facilitator Educational Services, LLC. Sep 2025 - Feb 2026 ```text Kept operations uninterrupted through a 5 month transition by maintaining complete attendance and incident reporting with 100% accurate, audit ready records. ``` Skills: Training-Facilitation, Record-keeping, Audit-Readiness ### Program Lead Casa Grande Elementary School District. Jan 2024 - Dec 2025 ```text Delivered one to many training to groups of 24+ with 0 missed deadlines, building learning objectives and running live sessions in person and over Zoom. Used data to find pain points and improve every session, tracking progress in Excel against SMART goals. ``` Skills: Training-Delivery, Zoom, Excel, SMART-Goals, Data-Analysis, AI-Tools, ChatGpt, Claude ### Instructional Designer & Team Coach Continuous Contract Engagement. Jan 2022 - Dec 2025 ```text Delivered 3 concurrent projects across multiple sites with 0 missed deadlines, owning each program from needs assessment through evaluation. Supervised and developed a team of 1 to 3 direct reports, coaching them on training delivery and career growth. ``` Skills: Instructional-Design, Project-Management, Team-Coaching, Kirkpatrick-Model, Stakeholder-Management ### Training Program Facilitator Casa Blanca Community School. Jan 2023 - Dec 2024 ```text Achieved 100% participation with 0 delivery gaps for groups of 13+, building accessible, multimodal training content and delivering in person and virtually. Closed skill gaps and moved 1 individual off a formal development plan by tailoring training from pre assessment results. ``` Skills: Training-Facilitation, Zoom, Google-Tools, NASIS, Individual-Development-Plans ### Content Developer Maricopa Unified School District. Jan 2022 - Dec 2023 ```text Achieved 100% on schedule content launch for groups of 24+ by applying structured instructional design methodology. Kept teams current through process and system changes, updating training content and troubleshooting data across Synergy, PowerSchool, and NASIS. ``` Skills: Instructional-Design, Synergy, PowerSchool-SIS, NASIS, Training-Content-Development ### Program Owner & Training Content Developer Mrs. Brandi's Preschool. Jan 2019 - Dec 2022 ```text Turned a $10K startup investment into $60K in annual profit by building the business case, managing the budget, and marketing services. Set clear policies and expectations for every customer by writing service contracts that defined cost, training content, and expectations. ``` Skills: Business-Management, Budgeting, Marketing, Contract-Writing, Training-Content-Development ### Team Lead, Staff Training & Collections Green Tree Servicing. Jan 2006 - Dec 2009 ```text Protected revenue and supervisor time at a mortgage servicing call center by writing the collections call script that 35+ new hires and 25 coworkers followed, and coaching 35+ new hires. Met collections goals while delivering compliant disclosures on collection calls. ``` Skills: Collections, Call-Scripting, Training, Coaching, Compliance ### Studio Manager PCA International & Olan Mills. Jan 2003 - Dec 2006 ```text Led daily studio operations and performance, training 12+ staff to run the studio, market, and sell. ``` Skills: Operations-Management, Corporate-Trainer, Marketing, Sales ## Education ### Grand Canyon University Bachelor of Science, Educational Studies. 2009 - 2019. Grade: Dean's List, 4 semesters ```text Completed a Bachelor of Science in Educational Studies with a minor in Special Education, earning Dean's List honors for four semesters. ``` ### Phoenix College Associate Coursework, Educational Studies ```text Completed associate coursework in Educational Studies. ``` ## Tech stack - Microsoft Teams - Microsoft Excel - Zoom - ChatGPT - Microsoft Outlook - Claude To contact Brandi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Amy Delgado](https://himalayas.app/@amydelgado): Director of Curriculum & Instruction, Deployed Services - [Cindy Atencio](https://himalayas.app/@cindyatencio): Teacher, Barbara B Robey Elementary - [Alex Berndt](https://himalayas.app/@alexberndt): Manager, Training Delivery, McKesson Specialty Health - [Jenny Rhinewald](https://himalayas.app/@jennyrhinewald): Content Development Specialist, Beacon Mobility - [Jodi Weiner](https://himalayas.app/@jodiweiner): Learning & Development Specialist III, Sacramento Steps Forward - [Amy McLaughlin](https://himalayas.app/@amymclaughlin): Learning Program Manager, NGU Holdings/NGU Development - [Khadijah Oliver](https://himalayas.app/@khadijaholiver): Instructional Designer, 24/7 Teach - [Crystal Martin-Nicholson](https://himalayas.app/@crystalmartin-nichol): Global Curriculum and Training Manager, DEI Initiatives, Caleres, Inc. - [Andrea Roloff](https://himalayas.app/@andrearoloff): Training Coordinator, Johnson Health Tech - [Diego Alejandro Brito Maestre](https://himalayas.app/@diegoalejandrobritom): Quality & Learning Experience Lead, Grainger