# Brad Bornmann

Brad Bornmann is a remote worker on Himalayas, Senior Customer Support Manager at Leasecake, Inc, based in United States.

Source: https://himalayas.app/@bradbornmann

```text
Customer Support Manager at Leasecake who automated roughly 45% of customer inputs with AI workflow routing.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 90k+ USD |
| Job categories | Customer Support Manager, Customer Success Manager, Support Operations Manager, Help Desk Manager |
| Skills | Customer Support Operations, Customer Success, Support Team Management, Customer Experience, Customer Onboarding, Renewal Management, Helpdesk operations, Workflow Automation, AI Support, Quality Assurance, Help Center Development, Customer Education, Usage Analytics, CRM Operations, Product Request Prioritization |
| LinkedIn | https://linkedin.com/in/winder-brad |

## About

```text
At Leasecake, Inc, I built and led the customer success function and supervised a support team, achieving 90% CSAT through processes and training.

I used Claude/MCP and CRM data to identify renewal signals, support proactive outreach, and prioritize product requests. I also created and maintained the help center to improve self-service and accelerate onboarding.

At Leasecake, Inc, I implemented AI workflow routing and error checks that automated roughly 45% of customer inputs before partner handoff.

At HD Supply Holdings, Inc, I managed Technical Assistance Center operations supporting associates across branch locations and supervised onshore and offshore help desk teams.
```

## Experience

### Senior Customer Support Manager

Leasecake, Inc. May 2021 - Sep 2026

```text
Built and led the customer success function, achieving 90% CSAT through proactive support processes and team development. Implemented AI workflow routing and error checks that automated roughly 45% of customer inputs.
```

Skills: Customer-Success, Support-Operations, CSAT, AI-Workflow-Automation, CRM, Data-Analysis, Help-Center-Development, Webinars, Training, Claude, MCP

### Manager, Systems Support / Help Desk Team Lead

HD Supply Holdings, Inc. Jan 2013 - Dec 2021

```text
Managed day-to-day operations of the Technical Assistance Center supporting 10,000 associates across 300 branch locations. Supervised onshore and offshore support teams, handling 300 Help Desk calls and 300 IT Portal tickets daily.
```

Skills: Help-Desk-Management, Team-Leadership, Technical-Support, Operations-Management, Training, Performance-Goals, Internship-Programs, Offshore-Team-Management

## Tech stack

- Intercom

To contact Brad, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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