# Boniface Pius

Boniface Pius is a remote worker on Himalayas, Community Manager & Administrative Assistant at Aspire Leadership Program (ALP), based in Nigeria.

Source: https://himalayas.app/@bonifacepius

```text
Customer support specialist at Dreamport handling travel bookings, itinerary changes, cancellations, and customer inquiries across chat, email, and phone.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Customer Support Specialist, Virtual Assistant, Travel Manager, Community Manager, Data Entry Specialist, IT Support Specialist, Field Officer, Outreach Consultant, Data Annotator |
| Skills | Customer Support, Live Chat, Email Support, Phone Support, Travel Booking Support, itinerary planning, Customer issue resolution, De escalation, CRM Systems, Ticketing Systems, Data Entry, Data Collection, Data Validation, Data Cleaning, Records Management, Annotator, Labeling |
| LinkedIn | https://linkedin.com/in/boniface-pius-b21134205 |

## What I'm looking for

```text
I'm open to global remote opportunities.
```

## About

```text
At Dreamport, I handled customer support for travel bookings through chat, email, and phone. I assisted with flight reservations, itinerary planning, changes, cancellations, and post-booking questions.

At Excelerate Consulting (Client: Grant Thornton), I supported client and partner outreach, updated CRM records, and helped prepare reports and outreach materials. I also conducted secondary research to support the identification of potential business opportunities.

As a freelance Chat Support Specialist, I managed 100–150+ daily conversations across Telegram, WhatsApp, and web-based chat systems, handling billing and account questions as well as complaints. I documented interactions and escalated complex issues when needed.

At Aspire Leadership Program (ALP), I manage online community discussions, participant inquiries, meetings, and records. My experience also includes field data collection with WHO and UNICEF, and IT support at Federal Science & Technical College, Gashua.
```

## Experience

### Community Manager & Administrative Assistant (current)

Aspire Leadership Program (ALP). Jan 2024 - Present

```text
Managed online communities by moderating discussions, responding to participant inquiries, and ensuring adherence to community guidelines. Served as a primary communication link between program participants and coordinators.
```

Skills: Community-Management, Moderation, Administrative-Support, Event-Coordination, Reporting

### IT Support / Operations Assistant (NYSC)

Federal Science & Technical College, Gashua. Jun 2024 - May 2025

```text
Provided technical and operational support to staff and students. Assisted with system setup, troubleshooting, and basic IT support tasks.
```

Skills: IT-Support, Troubleshooting, System-Setup, Record-keeping, Administrative-Support

### Independent Monitor

World Health Organization (WHO). Nov 2024 - Nov 2024

```text
Collected, verified, and uploaded program data using digital data collection tools. Ensured accuracy, completeness, and timely submission of field data.
```

Skills: Data-Collection, Data-Verification, Reporting, Stakeholder-Engagement

### Field Officer, Nigeria Learning Passport (NLP)

UNICEF. Oct 2024 - Nov 2024

```text
Conducted field monitoring visits to support program implementation. Collected, verified, and uploaded data into digital platforms.
```

Skills: Field-Monitoring, Data-Collection, Training, Reporting

### Virtual Assistant & Social Media DM Manager

Phoenix Lead LLC

```text
Managed direct messages, customer inquiries, and online engagement across multiple social platforms. Responded to customer questions, complaints, and feedback in a timely and brand-consistent manner.
```

Skills: Social-Media-Management, Customer-Support, Scheduling, Reporting, Administrative-Support

### Outreach Consultant

Excelerate Consulting

```text
Served as a frontline communication point for clients, partners, and internal stakeholders. Responded to inquiries, followed up on outreach campaigns, and ensured timely communication.
```

Skills: Client-Communication, CRM, Research, Documentation, Remote-Collaboration

### Data Entry & Records Management Specialist

Freelance / Contract

```text
Entered, updated, and maintained large volumes of data with high accuracy across spreadsheets, CRM systems, and online databases. Reviewed data for errors, inconsistencies, and missing information.
```

Skills: Data-Entry, Data-Cleaning, Documentation, Spreadsheets, CRM

### Independent Travel Manager

Dreamport

```text
Delivered end-to-end customer support for travel bookings via chat, email, and phone. Assisted clients with flight reservations, itinerary planning, changes, cancellations, and post-booking inquiries.
```

Skills: Customer-Support, Travel-Booking, itinerary-planning, Documentation, Remote-Work

### Chat Support Specialist

Freelance

```text
Delivered real-time chat support across digital platforms including Telegram, WhatsApp, and web-based chat systems. Managed 100–150+ daily conversations while maintaining professionalism, empathy, and speed.
```

Skills: Live-Chat, Customer-Support, Multitasking, De-escalation, Documentation

### Virtual Assistant / Customer & Technical Support

Quantum Sales Technology Ltd

```text
Responded to customer inquiries via email, chat, and phone support channels. Provided product information, order support, and basic technical troubleshooting.
```

Skills: Customer-Support, Technical-Support, CRM, Troubleshooting

## Education

### University of Jos

B.Sc., Computer Science

```text
Pursued a Bachelor of Science in Computer Science.
```

### Mafoluku Senior Grammar School

SSCE, General Studies

```text
Completed secondary education with a Senior School Certificate.
```

## Tech stack

- Google Docs
- Telegram
- Zendesk
- Python
- WhatsApp
- Google Workspace
- Google Sheets
- Microsoft Excel
- Google Meet
- FreshDesk
- Microsoft Word
- Microsoft Outlook

To contact Boniface, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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