# BONGEKA CHADALA

BONGEKA CHADALA is a remote worker on Himalayas, Intern at Correctional Services, based in South Africa.

Source: https://himalayas.app/@bongekachadala

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Experienced technical support agent with a passion for providing high-quality service.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | South Africa |
| Authorized to work in | South Africa |
| Job categories | Technical Support Representative |
| Skills | Attention To Detail, Phone Communication, Communication Skills |
| LinkedIn | https://linkedin.com/in/bongeka-chadala- |

## About

```text
I am an experienced technical support agent with a strong attention to detail and a commitment to accuracy. Throughout my career, I have developed excellent communication skills, both written and verbal, and have honed my ability to work both independently and as part of a team. I have a deep understanding and application of computer software packages, and I am well-versed in telephone etiquette.

Currently, I am working as a FTTH Technical Support Agent at IsonXperiences Vodacom. In this role, I handle FTTH customer service and technical service inquiries through inbound calls, ensuring that I provide end-to-end service to customers of all demographics. I exercise appropriate soft skills when dealing with difficult customers and ensure that customers are informed of the progress of their queries. I monitor the progress of every query logged until resolution, ensuring that customers are called and the resolution is confirmed before closing the queries.

Prior to my current role, I gained valuable experience as an intern at Correctional Services. During my time there, I was responsible for various administrative tasks, including the administration of Temporary Incapacity Leaves and Injury on Duty, capturing them on Persal. I also handled leave administration, received and sent fax mail, and handled routine inquiries. Additionally, I was involved in procurement processes, including filling out documents and capturing them on LOGIS. I also assisted with basic correspondence and liaised with internal and external stakeholders.
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## Experience

### Intern

Correctional Services

```text
Administration of Temporary Incapacity Leaves and Capturing it on Persal. Administration of Injury on Duty and Capturing it on Persal. Administration of leave and capturing it on Persal. Receive and send fax mail. Handle routine inquiries and fill out all documents for procurement and capture on LOGIS. Update register for advertised tenders and tender box keys. Type basic letters and /or correspon
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Skills: Administration, Procurement

### Vodacom FTTH Technical Support Agent

IsonXperiences

```text
Process FTTH customer service and technical service inquiries through inbound calls and provide end to end service. Identify and respond to customer needs from all demographics, delivering a high quality, professional service to these customers. Exercise appropriate soft skills when dealing with difficult customers. Ensure that customers are informed as to the progress of queries logged but not re
```

Skills: Technical-Customer-Service, Customer-Service, Soft-Skills

## Tech stack

- Gmail

To contact BONGEKA, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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