# blossom okechukwu

blossom okechukwu is a remote worker on Himalayas, Team Leader / Operations Coordinator at Mission Logistics, based in Nigeria.

Source: https://himalayas.app/@blossomokechukwu

```text
Operations Coordinator at MISSION LOGISTICS, coordinating daily logistics and verifying specifications for 50+ orders.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 103k+ USD |
| Job categories | Customer Support Specialist, Virtual Assistant |
| Skills | Logistics Operations, Order Processing, Customer Support, Customer Relationship Management, Vendor Management, Route Planning, Shipment Tracking, KPI Reporting, Inventory Auditing, Escalation Handling, Conflict Resolution, Inbound Call Handling, Outbound Calling, Cold Calling, Lead Generation |
| LinkedIn | https://linkedin.com/in/okechukwu-blossom-49617a2b9 |

## What I'm looking for

```text
I’m looking for a fully remote role with flexible hours that can accommodate US or UK time zones, including night, weekend, or rotating shifts.
```

## About

```text
At MISSION LOGISTICS, I coordinate daily order verification and outbound communications, validating specifications for 50+ orders. I also streamline merchant order pathways and coordinate delivery routes.

I monitor shipment KPIs and work with inventory managers to check stock levels and maintain accurate product availability. I prepare daily KPI reports and operational summaries for senior management.

As a Customer Care Representative at MISSION LOGISTICS, I handled more than 50 daily customer touchpoints across phone and SMS. I investigated delivery delays, shared tracking updates, and worked with merchant and field logistics teams to resolve order discrepancies.

My training in virtual assistance and customer operations included lead generation, cold calling, appointment setting, and executive administrative support. I’m equipped for fully remote work and flexible across US and UK time zones, including night, weekend, and rotating shifts.
```

## Experience

### Team Leader / Operations Coordinator (current)

Mission Logistics. Jan 2024 - Present

```text
Direct daily order verification and outbound communication workflows, validating specifications for 50+ daily orders. Coordinate logistics, route planning, and KPI monitoring to optimize turnaround times and maintain high on-time delivery rates.
```

Skills: Order-Verification, Logistics-Coordination, Route-Planning, KPI-Monitoring, Vendor-Management, Escalation-Handling, Conflict-Resolution, Data-Driven-Decision-Making

### Customer Care Representative

Mission Logistics. Jan 2023 - Dec 2024

```text
Managed high-volume inbound and outbound customer inquiries across phone and SMS, exceeding resolution quality standards. Investigated delivery delays, provided real-time tracking transparency, and collaborated with teams to streamline fulfillment procedures.
```

Skills: Customer-Support, Inbound-Calls, Outbound-Calls, SMS, Problem-Solving, Collaboration, Customer-Retention

## Education

### Urban Girls Secondary School

Senior Secondary School Certificate, General Studies

```text
Completed secondary education and earned the Senior Secondary School Certificate (SSCE).
```

### Spring Circle Solutions

Professional Certification in Virtual Assistance & Customer Operations, Virtual Assistance & Customer Operations. 2025 - 2025

```text
Completed professional training in virtual assistance, customer support, and executive admin support, with practical focus on lead generation, cold calling, appointment setting, and project management.
```

## Tech stack

- Google Docs
- Gmail
- Google Drive
- Slack
- Zendesk
- Google Workspace
- Google Sheets
- Microsoft Excel
- Zoom
- Canva
- Microsoft Word
- Microsoft Office

To contact blossom, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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