# Blessyn Okelue

Blessyn Okelue is a remote worker on Himalayas, Customer Service Representative at CEO Tech Nigeria Limited, based in Nigeria.

Source: https://himalayas.app/@blessynokelue

```text
I resolve customer inquiries across chat, email, and high-volume phone support.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Customer Service Representative, Chat Support Specialist, Customer Support Specialist, Technical Support Specialist, Call Center Representative, Sales, Customer Service Representative (CSR), Customer Service Associate, Sales And Customer Service Representative, Customer Support Agent, Customer Service |
| Skills | Customer Service, Chat, Email Support, CRM Systems, Microsoft Word, Excel, PowerPoint, Data Entry, Active Listening, Empathy, Inbound Calls, Outbound Calling, Sales, Upselling, Service Recovery, Complaint Resolution, Conflict Resolution, De escalation, Time Management, Multitasking, Port |

## What I'm looking for

```text
I’m looking for a customer service or chat support role where I can use CRM tools, resolve customer inquiries efficiently, manage high call volumes, and contribute to stronger customer satisfaction.
```

## About

```text
At CEO Tech Nigeria Limited, I manage customer service and chat support across phone, email, and CRM systems, helping customers resolve technical and product inquiries efficiently.

I handle 40+ inbound and outbound calls daily to promote banking products, contributing to a 15% increase in customer engagement. I also support more than 50 customers each day and maintain an average response time of 24 hours.

By analyzing feedback from over 100 customers and resolving 30+ daily service issues, I’ve helped improve satisfaction rates by 15% while building strong customer relationships that drive repeat business and referrals.
```

## Experience

### Customer Service Representative (current)

CEO Tech Nigeria Limited. Jan 2020 - Present

```text
Built strong customer relationships and managed 40+ inbound and outbound calls daily to promote banking products, resulting in a 15% increase in customer engagement. Provided technical and product support to over 50 customers daily, resolving inquiries within an average response time of 24 hours using a CRM system.
```

Skills: Customer-Service, CRM, Inbound-Calls, Outbound-Calling, Complaint-Resolution, Data-Entry, Time-Management, Multitasking, Active-Listening, Empathy, Sales, Upselling, Service-Recovery, Conflict-Resolution, De-escalation

## Education

### University of Port Harcourt

Bachelor of Science, Management. 2015 - 2019

```text
Bachelor of Science in Management from the University of Port Harcourt, completed from 2015 to 2019.
```

## Tech stack

- Port

To contact Blessyn, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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