# Bj Ramos

Bj Ramos is a remote worker on Himalayas, Customer/Technical Support at Mind You Mental Health Systems Inc., based in Philippines.

Source: https://himalayas.app/@bjramos

```text
Customer service and technical support professional at Mind You who supported users with platform access, onboarding, and session rescheduling.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Customer Service, Technical Support Specialist |
| Skills | Customer Service, Technical Support, Computer troubleshooting, CRM, Customer Onboarding, Issue escalation, Outbound Calls, Call Monitoring, Report Preparation, Workflow Coordination, Zendesk, Zoho Desk, Slack, Microsoft Teams, Google Workspace |
| LinkedIn | https://linkedin.com/in/bjramos2 |

## About

```text
At Mind You Mental Health Systems Inc., I supported customers with session rescheduling, dashboard access issues, and inquiries through live chat, social media, and Zoho tickets. I also helped onboard companies and users to the MindYou platform.

At Oriente Express Techsystem Corporation (Cashalo), I handled Tier 2 customer service inquiries and account concerns through email, social media, and Zendesk. Earlier, at Cash Credit, I handled customer inquiries and supported call monitoring, outbound calls, and daily reporting.
```

## Experience

### Customer/Technical Support

Mind You Mental Health Systems Inc.. Jul 2024 - Jun 2026

```text
Provided customer support by assisting with session rescheduling, troubleshooting dashboard access issues, and responding to inquiries through live chat, social media platforms, and Zoho tickets. Experienced in onboarding new companies and users to the MindYou platform while ensuring smooth account setup and user assistance.
```

Skills: Zendesk, Zoho-Desk, Slack, Teams, Google-Workspace, ChatGpt, Gemini, Zoom, Comslayer, Customer-Service, Technical-Support, Troubleshooting, Onboarding

### Escalation Tier 2 - Customer Service

Oriente Express Techsystem Corporation (Cashalo). Nov 2019 - May 2022

```text
Handled customer support through email, social media, and Zendesk by resolving inquiries and account-related concerns professionally and efficiently. Experienced in outbound verification calls, workflow coordination, report preparation, issue escalation, and maintaining high-quality customer service operations.
```

Skills: Zendesk, Customer-Service, Email-Support, Social-Media-Support, Outbound-Calls, Workflow-Coordination, Report-Preparation, Issue-escalation

### Subject Matter Expert - Customer Service

Cash Credit. Mar 2017 - Dec 2018

```text
Handled customer inquiries and concerns through inbound calls, email, and social media while providing timely and professional support. Experienced in monitoring call performance, conducting outbound calls, coordinating team tasks, preparing daily reports, and serving as the point of contact in the absence of the Team Leader.
```

Skills: Customer-Service, Inbound-Calls, Email-Support, Social-Media-Support, Call-Monitoring, Outbound-Calls, Team-Coordination, Report-Preparation

## Education

### ICCT Colleges

Bachelor of Science, Information Technology. 2011 - 2015

```text
Pursued a Bachelor of Science in Information Technology, gaining skills in computer troubleshooting, CRM tools, and Microsoft Office applications.
```

## Tech stack

- Slack
- Microsoft Teams
- Zendesk
- Zoho Desk
- Google Workspace
- Zoom
- ChatGPT
- Google Gemini

To contact Bj, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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