# Bianca User Bianca User is a remote worker on Himalayas, Call Center Agent – B2B Debt Recovery at SGC Global S.R.L., based in Romania. Source: https://himalayas.app/@biancauser13 ```text I improve HR data, compliance, and operational support across complex environments. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Romania | | Authorized to work in | Romania | | Salary expectations | 27k+ GBP | | Job categories | HR Administrator, HR Support, HR Project Coordinator, Operations Manager, Sales Manager, Call Center Representative | | Skills | HR Administration, Employee Relations, HR Data Governance, Compliance, Policy Implementation, Call Center Operations, Customer Support, B2B Debt Recovery, Conflict Resolution, Account Reconciliation, Excel, HRIS, Database Maintenance, System Testing, Payroll, Employee Data Audits, HR Policy Development, Change Management, CRM | ## About ```text I've supported HR operations, employee data governance, and compliance across UK and Romanian corporate environments, backed by a CIPD Level 5 Associate Diploma in People Management. At Minor, Weir and Willis, I administered HR workflows, payroll duties, and documentation for more than 300 employees. I also helped raise completion of return-to-work and absence records from 40% to 90% within six months and supported updated HR policies. I've managed HRIS upgrades, employee-data audits, system testing, and operational change projects, including a system migration across three hotel properties. I currently handle B2B debt recovery for international US projects, using CRM systems and Excel to track account history and resolve outstanding balances. ``` ## Experience ### Call Center Agent – B2B Debt Recovery (current) SGC Global S.R.L.. Feb 2026 - Present ```text Handles communications with corporate debtors via phone and email for international US projects, utilizing negotiation and problem-solving skills to recover outstanding balances. Navigates multiple PC systems, CRM databases, and Microsoft Excel to track account history. ``` Skills: Negotiation, Critical-Thinking, Problem-Solving, CRM, Excel, Communication-Skills ### HR Support Nectar HR. Nov 2023 - Jul 2024 ```text Improved company exposure by maintaining an active presence on social media platforms and blogs, and created engaging content to attract new clients and maintain current business. ``` Skills: Social-Media-Management, Content-Creation, Marketing ### HR Administrator / HR Project Administrator Radstand – Lotus Sanctuary. Jul 2022 - Nov 2022 ```text Executed core HR administrative workflows, managing and upgrading HRIS software and employee databases for secure data retrieval. Conducted comprehensive employee data checks and audits, ensuring 100% compliance during an organizational restructure. ``` Skills: HR-Administration, HRIS, Employee-database-management, Data-Auditing, Compliance ### HR Administrator Minor, Weir and Willis. Nov 2020 - Apr 2022 ```text Administered HR workflows, covered payroll duties, and managed documentation for over 300 employees, generating reports for management. Drove process improvements that increased completion rate of return-to-work and absence records from 40% to 90% within six months. ``` Skills: HR-Administration, Payroll, Documentation, Reporting, Process-Improvement, Compliance ### Various Operations & Administrative Roles Various Operations & Administrative Roles. Sep 2015 - Sep 2020 ```text Served as primary frontline contact for internal HR system queries and application troubleshooting at Amazon Rugeley and DPD Local, and completed rotational management training at Wivenhoe House Hotel. ``` Skills: HR-systems, Troubleshooting, Data-Systems, Operations, Training ### Operations and Sales Manager Kaz Hotels Group. Oct 2018 - Mar 2019 ```text Managed cross-functional hotel operations and personnel schedules across 3 properties to ensure seamless business functionality. Guided a property workforce through full closure for rebranding, strategically redeploying all team members to avoid redundancy. ``` Skills: Operations-Management, Sales, Staff-Scheduling, Change-Management, System-migration ## Education ### Walsall College CIPD Level 5 Associate Diploma, People Management. 2021 - 2022 ```text Completed the CIPD Level 5 Associate Diploma in People Management at Walsall College from September 2021 to July 2022. ``` ### University of Essex - Edge Hotel School BA (Hons), Hotel Management. 2015 - 2017. Grade: 2:1 ```text Earned a BA (Hons) in Hotel Management with a 2:1 from the University of Essex - Edge Hotel School from September 2015 to August 2017. ``` ### Stefan Velovan Pedagogical National College High School Diploma, Philology. 2011 - 2015 ```text Completed a High School Diploma in Philology at Stefan Velovan Pedagogical National College from September 2011 to June 2015. ``` ## Tech stack - Microsoft Excel To contact Bianca, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Lili Voica](https://himalayas.app/@lilivoica): Claims Handler, Liverpool Victoria LV - [Cristina Girip](https://himalayas.app/@cristinagirip): HR Manager / Strategic HR Business Partner, Omnia Europe S.A. - [Cristina C](https://himalayas.app/@cristinac): HR Service Delivery, Accenture Services - [Andreea Hublea](https://himalayas.app/@andreeahublea): Senior Associate, People, PwC - [Alina Ulesteanu](https://himalayas.app/@alinaulesteanu): Senior HR Specialist, Waldevar Energy - [Iulian Lupea](https://himalayas.app/@iulianlupea): Staffing Specialist, Amazon - [Melinda Sebestyen](https://himalayas.app/@melindasebestyen): People Operations Specialist, Instapage - [Aurelia Elena](https://himalayas.app/@aureliaelena): Host HR & Administration, The Little Nell - [Loredana Vrabiescu](https://himalayas.app/@loredanavrabiescu): Psychotherapist & Personal Development Counselor, Private Practice - [Crina G](https://himalayas.app/@crinag): HR Employee Administration Manager, British American Tobacco Shared Services Europe