# Bharti Gupta

Bharti Gupta is a remote worker on Himalayas, Senior Training Expert at Firstsource, based in India.

Source: https://himalayas.app/@bhartigupta2

```text
Senior Training Expert at FIRSTSOURCE designing healthcare training for process transitions and new implementations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 2456k+ INR |
| Job categories | Learning And Development Specialist, Trainer, Training Manager, Instructional Designer |
| Skills | Learning and Development, Instructional Design, Training Facilitation, Learning Needs Analysis (LNA), Healthcare Operations, Healthcare Coding, Healthcare Billing, Content Development, virtual training, Instructor Led Training, ADDIE Methodology, Stakeholder Management, Process Improvement, KPI Reporting, Dashboarding |

## About

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At FIRSTSOURCE, I design and deliver instructor-led and virtual training for healthcare process transitions and new implementations. I work with operations and business stakeholders to identify capability gaps and develop learning solutions.

At COTIVITI, I designed learning programs for US healthcare coding, billing, and operational processes. I optimized training content and delivery methods, reducing functional training hours by 10% per employee.

Earlier, at Intelligent Radiology Solutions, I managed operational workflows and supported process optimization. At INNODATA, I managed a team of 25+ employees, overseeing performance management, quality control, training, and development.
```

## Experience

### Senior Training Expert (current)

[Firstsource](https://himalayas.app/companies/firstsourc). Apr 2025 - Present

```text
Designed and delivered instructor-led and virtual training programs for healthcare process transitions. Conducted training needs analysis and developed training materials, SOPs, and assessments to support scalable learning delivery.
```

Skills: Training-Facilitation, Instructional-Design, Learning-Needs-Analysis-(LNA), Content-Development, virtual-training, Instructor-Led-Training, KPI-Reporting, Cross-Functional-Collaboration, Process-Improvement, ADDIE-Methodology, Excel, PowerPoint, Smartsheet, LMS

### Senior Trainer

[COTIVITI](https://himalayas.app/companies/cotiviti). May 2020 - May 2024

```text
Designed and implemented learning programs for US healthcare coding, billing, and operational processes. Facilitated classroom and virtual training sessions, reduced functional training hours by 10% per employee, and contributed to annual savings of over $10 million in certification renewals.
```

Skills: Training-Facilitation, Instructional-Design, Healthcare-Coding, Healthcare-Billing, virtual-training, Classroom-Training, Performance-Metrics, Quality-Scores, Feedback-Analysis, SME-Collaboration, Process-Assessment, KPI-Reports, Dashboarding

### Manager

Intelligent Radiology Solutions. Jun 2019 - Jan 2020

```text
Managed operational workflows and supported process optimization initiatives to improve team productivity and quality outcomes. Coordinated with internal stakeholders to ensure smooth execution of training-related activities.
```

Skills: Operations-Management, Process-Optimization, Team-Productivity, Quality-Outcomes, Stakeholder-Coordination, training-coordination

### Clinical Abstractor

[EXL Service](https://himalayas.app/companies/exl). Jun 2018 - Mar 2019

```text
Abstracted oncology data with a 97% precision rate, ensuring compliance with project standards.
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Skills: Clinical-Data-Abstraction, Oncology, Accuracy-And-Precision, Compliance

### Team Leader

[Innodata](https://himalayas.app/companies/innodata). May 2013 - Dec 2016

```text
Managed a team of 25+ employees, overseeing performance management, quality control, training, and development activities.
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Skills: Team-Management, Performance-Management, Quality-Control, Training, Employee-Development

### Process Associate

[Genpact](https://himalayas.app/companies/genpact). May 2012 - May 2013

```text
Conducted quality assessments for high-value life insurance cases ensuring compliance and accuracy.
```

Skills: Quality-Assessment, life-insurance, Compliance, Accuracy

## Education

### Indira Gandhi National Open University

Master of Business Administration (MBA - HR), Human Resources

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Pursued an MBA with a specialization in Human Resources.
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### Guru Gobind Singh Indraprastha University

Bachelor of Physiotherapy (BPT), Physiotherapy

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Completed a Bachelor of Physiotherapy degree.
```

### American Academy of Professional Coders

Certified Professional Coder (CPC), Medical Coding

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Earned the Certified Professional Coder (CPC) certification.
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## Tech stack

- Smartsheet
- Microsoft Excel
- Microsoft PowerPoint

To contact Bharti, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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