# Beverly Alburo

Beverly Alburo is a remote worker on Himalayas, Customer Service Representative at Telus Digital, based in Philippines.

Source: https://himalayas.app/@beverlyalburo

```text
I manage Amazon seller claims, reimbursements, and customer support across fast-paced operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Philippines |
| Authorized to work in | Philippines |
| Salary expectations | 80k+ PHP |
| Job categories | Virtual Assistant, Customer Service, Case Manager, Seller Support Specialist, Administrative Assistant |
| Skills | Virtual Assistant, Administrative Support, Amazon Seller Central, FBA Reimbursement Claims, Customer Service, Client Relations, Claims Management, Reimbursements, Data Entry, Documentation, Email Management, Calendar Management, Problem Solving, Conflict Resolution, Microsoft Office, Google Workspace, Shipment Processing, Parcel Tracking, Customs Documentation |

## What I'm looking for

```text
I'm looking for a virtual assistance, administrative support, or customer service role where I can manage Amazon seller accounts, claims, reimbursements, documentation, and client inquiries in a fast-paced environment.
```

## About

```text
I've supported Amazon sellers, logistics customers, and auto-finance clients through account issues, claims, and service inquiries.

At Getida LLC, I monitored Amazon seller accounts for lost, damaged, or destroyed inventory and FBA inbound shipments. I managed end-to-end reimbursement processes and responded to reviews, inquiries, complaints, and returns.

At Telus Digital supporting Federal Express logistics, I assisted customers with shipment processing, parcel tracking, customs documentation, shipping rates, delivery options, and claims.

I've also supported Amazon sellers at Concentrix and auto-finance clients at Nowcom Global Services. I bring practical experience in customer service, documentation, conflict resolution, and administrative support.
```

## Experience

### Customer Service Representative

Telus Digital. Aug 2025 - May 2026

```text
Assisted customers with shipping inquiries, tracked parcels, and provided real-time status updates. Prepared customs documentation and resolved delivery issues and claims.
```

Skills: Customer-Service, Shipping, Logistics, Documentation, Problem-Solving

### Case Manager / Internal Specialist

Getida LLC. Jan 2023 - Feb 2025

```text
Monitored Amazon seller accounts for lost, damaged, or destroyed inventory and FBA inbound shipments. Managed claims and handled end-to-end reimbursement processes, providing customer service for reviews, inquiries, complaints, and returns.
```

Skills: Amazon-Seller-Central, FBA-Reimbursement-Claims, Reimbursements, Customer-Service, Data-Entry

### Customer Service Representative

Nowcom Global Services LLC. Oct 2022 - Jan 2023

```text
Assisted clients with auto-finance options and guided customers through vehicle purchase processes and financing solutions.
```

Skills: Customer-Service, Auto-Finance, Client-Relations

### Amazon Seller Support Specialist

[Concentrix](https://himalayas.app/companies/concentrix). Aug 2016 - Mar 2019

```text
Supported Amazon sellers with inquiries and product-related concerns, handled escalations, and resolved complaints. Evaluated and improved service process efficiency.
```

Skills: Amazon-Seller-Support, Customer-Service, Escalation-Management, Process-Improvement

## Education

### AMA Computer Learning Center

Graduate, Office Information System. 2010 - 2012

```text
Graduated from AMA Computer Learning Center with a focus on Office Information System.
```

### Missionaries of Charity Learning School

Graduate, Computer Secretarial. 2009 - 2010

```text
Graduated from Missionaries of Charity Learning School with a focus on Computer Secretarial.
```

### Philippine Normal University (PNU), Cadiz Branch

Bachelor of Elementary Education, Elementary Education. 2007 - 2009

```text
Undergraduate studies in Bachelor of Elementary Education at Philippine Normal University, Cadiz Branch.
```

## Tech stack

- Google Workspace

To contact Beverly, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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