# Betsy Sang Betsy Sang is a remote worker on Himalayas, Independent Consultant at Independent, based in Kenya. Source: https://himalayas.app/@betsysang ```text Program delivery leader at IBM East Africa who led a cloud workflow transformation across 13 African countries. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | Kenya | | Authorized to work in | Kenya | | Salary expectations | 120k+ USD | | Job categories | Program Manager, Service Delivery Manager, Business Analyst, Project Manager | | Skills | Program Delivery, Program Management, Project Management, AI Delivery, Digital Transformation, Service Delivery, Strategic Planning, Multi Country Leadership, Change Management, Monitoring Evaluation And Learning (MEL), Data Driven Monitoring, Stakeholder Engagement, Enterprise IT Modernization, Network Optimization, Human In The Loop | ## About ```text At IBM East Africa, I led a cloud-based workflow transformation across 13 African countries, reducing time-to-market by 40% and reaching 35% regional adoption within six months. I also raised delivery efficiency across African countries from 52% to 68% and secured over $2 million in contract renewals. At Cloud Factory, I coordinated a 50-person cross-functional team responding to AI data pipeline issues, reducing resolution time by 60%. As an independent consultant, I now drive program design and implementation and AI-powered initiatives across EMEA. ``` ## Experience ### Independent Consultant (current) Independent. Jan 2024 - Present ```text Leveraging over a decade of leadership experience to drive strategic program design and implementation and AI-powered initiatives across EMEA. Orchestrating the full program delivery lifecycle from conceptualization and data strategy to execution, translating complex technology capabilities into practical outcomes. ``` Skills: Program-Delivery, AI-Strategy, Digital-Transformation, Stakeholder-Engagement ### Senior Service Delivery Manager Cloud Factory. Jan 2023 - Dec 2024 ```text Orchestrated post-sale lifecycle for 66 enterprise accounts, driving adoption of AI-powered data solutions and achieving $8M annual revenue with 40% renewal/upsell. Coordinated a 50-staff cross-functional team, leading crisis response for AI data pipeline issues and implementing KPIs that improved delivery efficiency. ``` Skills: AI-Solutions, Service-Delivery, KPI-Implementation, Cross-functional-Leadership, Crisis-Management, Customer-Relationship-Management ### Regional Program & Service Delivery Lead [IBM East Africa](https://himalayas.app/companies/ibm-com). Jan 2017 - Dec 2023 ```text Raised delivery efficiency across 18 African countries from 52% to 68% within one year, cutting cycle times 25-35% and expanding service capacity by 20%. Secured over $2 million in contract renewals and directed a flagship cloud-based workflow transformation with a 28-member team. ``` Skills: Program-Management, Service-Delivery, KPI-Frameworks, Contract-Renewal, Cloud-Transformation, Stakeholder-Engagement ### Project Manager - Airtel Africa & India [IBM East Africa](https://himalayas.app/companies/ibm-com). Jan 2015 - Dec 2017 ```text Oversaw a $4.2 million regional program budget across 18 countries, delivering a 15% increase in network uptime and 20% faster issue resolution. Managed approximately 3,000 monthly maintenance tickets, reducing mean-time-to-repair by 25% and achieving a 30-minute response for priority-1 incidents. ``` Skills: Project-Management, Budget-Management, Network-Operations, Incident-Management, Cross-functional-Coordination ### Project Manager / Business Analyst Kenya Airways. Jan 2014 - Dec 2015 ```text Led enterprise IT transformation for 4,000 staff, cutting operational IT expenses by 22% and shortening project delivery timelines by 17%. Delivered a $450,000 upgrade of the Insurance Management Portal, boosting transaction speed by 30% and user satisfaction by 25%. ``` Skills: IT-transformation, Project-Management, Business-Analysis, Cost-Benefit-Analysis, eLearning-Solutions ### Finance Administrator [Harrods](https://himalayas.app/companies/harrods-com). Jan 2011 - Dec 2012 ```text Analyzed 120-150 financial accounts each month, identifying a 6% margin erosion that led to a revised discount strategy and a 4% reduction in stock-related expenses. Processed 100-150 invoices daily, automating documentation to cut manual processing time by 30%. ``` Skills: Financial-Analysis, Invoice-Processing, Process-Automation, Cost-Reduction ### Customer Relations Manager Learning Resources. Jan 2009 - Dec 2010 ```text Designed and facilitated client forums that enhanced e-learning adoption, contributing to a $150,000 revenue increase in one year. Built consultative client relationships and delivered solution demonstrations that drove business growth. ``` Skills: Customer-Relationship-Management, E-Learning, Solution-Demonstrations, Revenue-Growth ### System Administrator Moi Teaching & Referral Hospital. Jan 2005 - Dec 2009 ```text Managed ICT operations for over 3,000 users, overseeing deployment and maintenance of servers, network infrastructure and Health Records Information Systems. Delivered end-to-end support for enterprise-wide systems, ensuring high availability of critical health data. ``` Skills: ICT-Operations, server-management, Network-Infrastructure, Health-Records, End-To-End-Support ## Education ### IBM Learning Hub Monitoring, Evaluation & Learning (MEL) for Program Performance, Monitoring and Evaluation. 2021 - 2021 ```text Completed training in Monitoring, Evaluation & Learning for Program Performance. ``` ### Moi University MBA, Strategic Management ```text Completed an MBA with a focus on Strategic Management at Moi University. ``` ### University of Salford MSc, Information Security ```text Pursued an MSc in Information Security at the University of Salford. ``` ### IBM Learning Hub Digital Transformation and Enterprise IT Modernization Training, Digital Transformation. 2022 - 2022 ```text Completed training in Digital Transformation and Enterprise IT Modernization. ``` ### University of Eastern Africa, Baraton BSc, Electronics Technology ```text Earned a BSc in Electronics Technology from the University of Eastern Africa, Baraton. ``` ### IBM Learning Hub Leadership & Cross-Functional Team Management, Leadership. 2020 - 2020 ```text Completed training in Leadership and Cross-Functional Team Management. ``` ### Project Management Institute Project Management Professional (PMP), Project Management. 2015 - 2015 ```text Earned the Project Management Professional (PMP) certification. ``` ## Tech stack - Tableau - Slack - Microsoft Teams - Jira - Trello - Zoom - Power BI To contact Betsy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Denis Kaka](https://himalayas.app/@deniskaka): Senior Project Manager, Equity Group - [Luke Asare-Ellis](https://himalayas.app/@lukeasareellis): Senior Consultant, Bremco Consult - [victor collins](https://himalayas.app/@victorcollins): Project Manager, Delivery, Execo - [Rogers Mutai](https://himalayas.app/@rogersmutai): Business Analyst. 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