# betsy Alexer

betsy Alexer is a remote worker on Himalayas, Customer Service Executive / Subject Matter Expert (SME) at Nakama-Dash, based in Kenya.

Source: https://himalayas.app/@betsyalexer

```text
I resolve customer issues and support service teams with clear guidance, escalations, and accurate case handling.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Kenya |
| Authorized to work in | Kenya |
| Job categories | Customer Service Representative, Customer Service, Subject Matter Expert, Customer Support Specialist, Call Center Representative, Administrative Assistant, Office Secretary, Customer Representative, Customer Support Representative, Customer Service Representative (CSR), Customer Experience Representative, Customer Operations Representative, Customer Service Associate, Customer Support Agent |
| Skills | Customer Service, Customer Support, Subject Matter Expertise, Agent Support, Coaching, Knowledge Sharing, Complaint Handling, Escalation Handling, Phone Communication, Interpersonal Skills, Problem Solving, Teamwork, Time Management, Organization, Microsoft Word, Excel, Data Entry, Back Office Operations, Account Management, Technical Support, Nakama |

## About

```text
At Nakama-Dash, I handled customer inquiries by email, completed back-office case work, and supported escalations through to appropriate resolution. I also provided floor support to agents, helping them navigate product knowledge, processes, and challenging customer cases.

Previously at CCI Kenya, I updated customer accounts, followed up on technical issues, handled complaints, assisted with orders, and shared product and promotion information. I focus on clear communication, accurate records, and practical solutions that improve customer satisfaction.

I also bring administrative experience from Tonbridge Timberyards, where I managed correspondence, diaries, reports, meetings, minutes, and databases.
```

## Experience

### Customer Service Executive / Subject Matter Expert (SME)

Nakama-Dash. May 2025 - Jul 2026

```text
Handled customer inquiries and concerns through email, providing clear, timely, and accurate assistance. Conducted back-office work to support customer requests and ensure cases and records were handled accurately.
```

Skills: Customer-Service, Email-Support, Back-Office-Operations, Product-Knowledge, Escalation-Handling, Team-Support, Performance-Monitoring

## Education

### Kinjo Girls Secondary School

Kenya Certificate of Secondary Education, General Studies. 2012 - 2015

```text
Attended Kinjo Girls Secondary School and obtained the Kenya Certificate of Secondary Education (KCSE).
```

### Nkurune Primary School

Kenya Certificate of Primary Education, General Studies. 2004 - 2011

```text
Attended Nkurune Primary School and obtained the Kenya Certificate of Primary Education (KCPE).
```

### Google

Certificate, Customer Service. 2022 - Present

```text
Completed an online certificate course in Customer Service through Google.
```

## Tech stack

- Nakama

To contact betsy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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