# Beshal Mukherji Beshal Mukherji is a remote worker on Himalayas, Senior Customer Service Representative at Copart India Technology Center, based in India. Source: https://himalayas.app/@beshalmukherji ```text Customer service professional at Copart supporting member accounts and earning a 4.89/5 CSAT. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | India | | Authorized to work in | India | | Salary expectations | 148k+ INR | | Job categories | Customer Service, Customer Success Specialist, Customer Service Associate, Account Manager, Operations Specialist | | Skills | Customer Service, Customer Success, Customer Experience, Member Services, Account Management, Customer Relationship Management, Business Operations, Escalation Resolution, Quality Assurance, B2B Sales, Admissions Counseling, CRM, Salesforce, Workday, SAP | ## About ```text At Copart India Technology Center, I support members with account verification, licensing, bidding eligibility, payments, refunds, and account maintenance. I’ve maintained an average 4.89/5 CSAT and 97.6% QA compliance, and received multiple Best Performer Awards. At Synchrony Financial, I supported customers across PayPal, Amazon, Walmart, Google, and Gap credit card portfolios, resolving billing, payment, fraud, rewards, and account servicing issues. I also served as a Subject Matter Expert, mentoring new team members and sharing process knowledge. At Fever 94.3 FM, I generated approximately ₹40 Lakhs in advertising revenue through consultative B2B sales. My experience also includes guiding students through international admissions at GUS Education India Pvt. Ltd. and supporting Google My Business users at Tech Mahindra. ``` ## Experience ### Senior Customer Service Representative (current) Copart India Technology Center. Jan 2025 - Present ```text Supports members with account verification, licensing, bidding eligibility, payments, refunds, and account maintenance. Handles high volume of customer interactions, resolves escalated concerns, and maintains high CSAT and QA compliance. ``` Skills: Customer-Service, Member-Services, Account-Management, Escalation-Resolution, CRM, Salesforce, Workday, Quality-Assurance ### Senior Customer Service Associate Medvarsity. Sep 2024 - Dec 2024 ```text Worked in customer service and student success roles on a contract basis, gaining exposure to customer support, admissions counselling, CRM management, and business operations. ``` Skills: Customer-Service, Student-Success, CRM, Business-Operations ### Senior Education Consultant Leverage Edu. Mar 2024 - Jul 2024 ```text Worked in customer service and student success roles on a contract basis, gaining exposure to customer support, admissions counselling, CRM management, and business operations. ``` Skills: Customer-Service, Student-Success, CRM, Business-Operations ### Student Success Consultant GradRight. Nov 2023 - Feb 2024 ```text Worked in customer service and student success roles on a contract basis, gaining exposure to customer support, admissions counselling, CRM management, and business operations. ``` Skills: Customer-Service, Student-Success, CRM, Business-Operations ### Student Advisor – International Education GUS Education India Pvt. Ltd.. Sep 2021 - Oct 2023 ```text Guided students through the international admissions process for Canadian institutions, assisting with applications, documentation, tuition payments, and visa guidance. Built relationships with students and parents while achieving enrolment targets. ``` Skills: Student-Advising, Admissions, Customer-Relationship-Management, Documentation, Visa-Application-Guidance ### Customer Service Associate [Genpact](https://himalayas.app/companies/genpact). Apr 2021 - Sep 2021 ```text Worked in customer service and student success roles on a contract basis, gaining exposure to customer support, admissions counselling, CRM management, and business operations. ``` Skills: Customer-Service, Student-Success, CRM, Business-Operations ### Senior Customer Service Representative Synchrony Financial. May 2019 - Apr 2021 ```text Supported customers across multiple credit card portfolios, resolving billing, payment, fraud, rewards, and account servicing issues. Served as Subject Matter Expert, mentoring new team members and maintaining high satisfaction and productivity. ``` Skills: Customer-Service, Billing, Fraud-And-Disputes, Account-Servicing, Mentorship, Quality-Assurance ### Customer Support Associate [Tech Mahindra](https://himalayas.app/companies/tech-mahindra). Sep 2018 - May 2019 ```text Provided voice support for Google My Business, assisting business owners with account management and platform-related issues. Delivered timely resolutions while maintaining productivity and customer satisfaction standards. ``` Skills: Customer-Support, Voice-support, Account-Management, Problem-Solving ### Business Development Executive Fever 94.3 FM. Jul 2017 - Apr 2018 ```text Generated approximately ₹40 Lakhs in advertising revenue through consultative B2B sales. Built and managed client relationships and worked with marketing teams to execute advertising campaigns and promotions. ``` Skills: B2B-Sales, Customer-Relationship-Management, Advertising, Marketing, Revenue-Generation ## Education ### Anish Degree College, Osmania University Bachelor of Commerce, Commerce ```text Bachelor of Commerce (B.Com.) from Anish Degree College, Osmania University. ``` ### Bhavan's Aurobindo Junior College Intermediate, M.E.C. ```text Intermediate (M.E.C.) from Bhavan's Aurobindo Junior College. ``` ## Tech stack - Salesforce - Workday - Microsoft Excel - SAP To contact Beshal, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Aftab Alam](https://himalayas.app/@aftabalam2): Sr Operations Associate, ITPRENEURS TECHNOLOGY - [Salma Ammar Ansari](https://himalayas.app/@salmaammaransari): Client Success Manager, Coach Foundation USA UAE - [Swathi Lakshmi](https://himalayas.app/@swathilakshmi): Program Advisor, Emeritus - [Aakriti Goyal](https://himalayas.app/@aakritigoyal): Lead Client Success & Support, Leap Scholar - [Reshma Syed](https://himalayas.app/@reshmasyed): Student / Admission Counsellor, GUS Education (UPES) - [Anthony Rodrigues](https://himalayas.app/@anthonyrodrigues): Senior Program Coordinator, Eruditus - [Naomi Jackson](https://himalayas.app/@naomijackson): English Educator, Skalvi International School - [Oliver Davis](https://himalayas.app/@oliverdavis): Global Support Associate, NCR Eduservices - [Akash Raj](https://himalayas.app/@akashraj5): Senior Associate – Selling Partner Support SME, Sutherland Global Services - [ankit mehra](https://himalayas.app/@ankitmehra1): Senior Admissions Specialist, Study Group India Pvt. Ltd.