# Bernice Nap Bernice Nap is a remote worker on Himalayas, Business Analyst CCM at NN Group, based in Netherlands. Source: https://himalayas.app/@bernicenap ```text Business Analyst at NN Group, shaping an enterprise communication platform and redesigning its BPMN-based intake process. ``` | Detail | Value | | --- | --- | | Availability | Open to opportunities | | Location | Netherlands | | Authorized to work in | Netherlands | | Salary expectations | 90k+ EUR | | Job categories | Business Analyst, Product Manager | | Skills | Business Analysis, Requirements Engineering, Customer Communication Management, OpenText Exstream, Business Process Management, BPMN, Process Optimization, Financial Business Cases, scenario analysis, Product Management, Product Strategy, Enterprise Platforms, International Onboarding, Customer Experience, Digital Transformation | | LinkedIn | https://linkedin.com/in/bernicenap | ## About ```text At NN Group, I contribute to the development and international scalability of an enterprise Customer Communication Management platform using OpenText Exstream. I developed the financial business case for international expansion and redesigned the team’s end-to-end intake process using BPMN. My work connects business needs, technology, processes and customer experience, including support for NN Spain’s onboarding and European Accessibility Act compliance. Before NN Group, I worked across brand and digital marketing at Being, CBRE, Loetje Group and Fletcher Hotels; my MSc in Business Process Management & IT helps me bring business and technology perspectives together. ``` ## Experience ### Business Analyst CCM (current) [NN Group](https://himalayas.app/companies/nn-group). Mar 2024 - Present ```text Contributes to the development and scalability of NN's enterprise Customer Communication Management platform (OpenText Exstream), connecting business needs, technology, processes, and customer experience. Supports international onboarding, develops financial business cases, and leads process redesign using BPMN. ``` Skills: Business-Analysis, Requirements-Engineering, Enterprise-Platforms, Stakeholder-Management, Business-Process-Management, BPMN, Process-Optimization, Product-Management, Product-Strategy, International-Onboarding, Customer-Experience, Digital-Transformation, EAA-Compliance, OpenText-Exstream, IT-Governance, Architecture ### Brand Manager Being. Apr 2022 - Jan 2024 ```text Developed and implemented the brand strategy for a B Corp-certified real estate developer, connecting positioning, customer communications, digital channels, campaigns, and events to create a consistent customer experience. ``` Skills: Brand-Strategy, Client-Communication, Digital-Channels, Campaigns, Events, Customer-Experience ### Digital Marketing Manager Being. Jan 2021 - Apr 2022 ```text Established and developed the Digital Marketing function, combining strategy and delivery across data management, digital channels, website development, and brand and product campaigns. ``` Skills: Digital-Marketing, Data-Management, Digital-Channels, Web-Development, Brand-Campaigns, Product-Campaigns ### Corporate Marketing Coordinator [CBRE](https://himalayas.app/companies/cbre). Jan 2018 - Jan 2021 ```text Strengthened CBRE's brand and market presence in the Netherlands within a large international corporate environment, connecting marketing, business development, and stakeholder engagement. Managed digital and email marketing, corporate events, social media, and an internal ambassador programme. ``` Skills: Marketing, Business-Development, Stakeholder-Engagement, Digital-Marketing, Email-Marketing, Corporate-Events, Social-Media, Ambassador-Program ### Brand, Marketing & Communications Specialist Loetje Group. Jan 2016 - Jan 2018 ```text Held end-to-end responsibility for marketing and communications, including brand and customer communications, PR, digital marketing, partnerships, employer branding, customer care, and events. ``` Skills: Marketing, Communication-Skills, Brand, Client-Communication, PR, Digital-Marketing, Partnerships, Employer-Branding, Customer-Service, Events ### Marketing Assistant & Graphic Designer Fletcher Hotels. Jan 2015 - Jan 2016 ```text Supported marketing campaigns, media relations, and the development of marketing and communications materials. ``` Skills: Marketing, Media-Relations, Graphic-Design, Communication-Skills ## Education ### BCS, The Chartered Institute for IT International Diploma, Business Analysis ```text BCS International Diploma in Business Analysis, currently in progress. ``` ### BCS, The Chartered Institute for IT Practitioner Certificate, Requirements Engineering. 2026 - 2026 ```text BCS Practitioner Certificate in Requirements Engineering, completed in October 2026. ``` ### BCS, The Chartered Institute for IT Foundation Certificate, Business Analysis. 2026 - 2026 ```text BCS Foundation Certificate in Business Analysis, completed in July 2026. ``` ### OpenText Fundamentals Certification, Exstream Communications Server. 2025 - 2025 ```text OpenText Exstream Communications Server Fundamentals certification, completed in January 2025. ``` ### Capgemini Academy Course, Requirements Analysis. 2025 - 2025 ```text Requirements Analysis course completed in April 2025. ``` ### Kepner-Tregoe Training, Problem Solving & Decision Making. 2024 - 2024 ```text Problem Solving & Decision Making (PSDM) training completed in May 2024. ``` ### Open University Master of Science, Business Process Management & IT. 2021 - 2023. Grade: 8/10 ```text MSc in Business Process Management & IT with a focus on Information Systems Management, achieving a grade of 8/10. Thesis on quantifying sustainability in the real estate sector using the ESG Value Model in ArchiMate. ``` ### Open University Premaster, Research Methods. 2020 - 2021. Grade: 9/10 ```text Premaster in Research Methods with a grade of 9/10, including SPSS Statistics. ``` ### HU University of Applied Sciences Utrecht Bachelor's Degree, Communication Management. 2011 - 2016 ```text Bachelor's degree in Communication Management with a major in Brand & Communications and a minor in Brand Design. ``` ## Tech stack - BPMN - ArchiMate To contact Bernice, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [David Loots](https://himalayas.app/@davidloots): Business Development Manager, iSprout - [Mohamed Abdelbaki](https://himalayas.app/@mohamedabdelbaki): Content Operations Analyst, Welocalize - [Lavinia Voicu](https://himalayas.app/@laviniavoicu): Group Product Manager, FareHarbor, Booking Holdings - [Krista Tammila](https://himalayas.app/@kristatammila): Communications Expert, GOPA Worldwide Consultants - [Zakia El Zrak](https://himalayas.app/@zakiaelzrak): Casemanager, COA - [Margarita Pandova](https://himalayas.app/@margaritapandova): Teaching Assistant – System Dynamics, Radboud University - [Thomas Wouters](https://himalayas.app/@thomaswouters): Product Owner, BNP Paribas Fortis - [JN User](https://himalayas.app/@jnuser1): Housekeeping Management Intern, nhow Amsterdam RAI - [Sofia Linden](https://himalayas.app/@sofialinden): Business Analyst, Kiwa Global IT - [Abena Boadi](https://himalayas.app/@abenaboadi): Business Coordinator, Microsoft Innovation Hub Netherlands