# Bernardo Tosta

Bernardo Tosta is a remote worker on Himalayas, Crew Supervisor at ITG Communications, based in Zimbabwe.

Source: https://himalayas.app/@bernardotosta

```text
I build trusted client relationships and lead telecom crews to deliver quality, retain accounts, and grow work.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Zimbabwe |
| Authorized to work in | Brazil |
| Salary expectations | 30k-35k USD |
| Job categories | Customer Success, Account Manager, Client Relationship Manager, Technical Support Specialist |
| Skills | Customer Success, Account Retention, Account Expansion, Conflict Resolution, Problem Solving, Written Communication, Verbal Communication, Team Supervision, Stakeholder Management, Quality Assurance, Production Management, Telecommunications, Fiber Optics, Field Operations, Documentation, English, Portuguese, Spanish, HubSpot, Customer Relationship Management |

## What I'm looking for

```text
I'm looking for a customer-facing role where I can build trusted client relationships, solve issues proactively, support retention and account growth, and use my English, Portuguese, and Spanish communication skills.
```

## About

```text
I've progressed from groundman to lineman and crew supervisor in telecommunications, building a reputation for reliable delivery, quality standards, and client-facing field operations.

At ITG Communications, I serve as the primary point of contact for a prime contractor, coordinate on-site crews, provide timely documentation, and resolve field issues before they affect the relationship or production targets.

Previously at Quanta Services, I led subcontractor crews and maintained strong prime-contractor relationships through above-standard quality, helping earn continued and expanded work assignments. I communicate fluently in English and Portuguese, with conversational Spanish, to support customers across North America and Latin America.
```

## Experience

### Crew Supervisor (current)

ITG Communications. Jan 2026 - Present

```text
Serve as primary point of contact for a prime contractor, owning the relationship and ensuring their standards are consistently met. Supervise crews on-site, coordinating people and resolving issues to keep quality and production on target.
```

Skills: Team-Supervision, Problem-Solving, Documentation, Quality-Assurance, Customer-Relationship-Management

### Crew Supervisor

Quanta Services. Jan 2024 - Jan 2026

```text
Supervised subcontractor crews, coordinating people and resolving disputes to ensure quality and production targets were met. Maintained strong relationships with the prime contractor, leading to continued and expanded work assignments.
```

Skills: Team-Supervision, Stakeholder-Management, Conflict-Resolution, Quality-Assurance

### Groundman

Optimum. Jan 2021 - Jan 2024

```text
Started as a groundman and earned promotion to lineman through consistent performance. Built foundational expertise in field operations, quality standards, and client-facing delivery in the telecommunications industry.
```

Skills: Field-Operations, Quality-Standards, Telecommunications

## Tech stack

- HubSpot

To contact Bernardo, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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