# beracah wamuyu

beracah wamuyu is a remote worker on Himalayas, Customer Service Specialist at Teleperformance KE, based in Kenya.

Source: https://himalayas.app/@beracahwamuyu

```text
Customer Service Specialist at Teleperformance KE resolving order issues and supporting customers across email and chat.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 30k+ USD |
| Job categories | Customer Service |
| Skills | Customer Support, Email Support, Live Chat, Ticket Management, Order Tracking, Returns and Refunds, Order Placement, Issue escalation, SLA Compliance, Customer Service, Product Recommendations, Payment Processing, Cash Handling, Transcription |

## What I'm looking for

```text
I'm looking for a fast-paced remote customer support role that's open to all timezones.
```

## About

```text
At Teleperformance KE, I manage customer inquiries about order tracking, product questions, returns, and escalations. I support order placements, refunds, and exchanges, and resolve delivery issues involving delays, payments, and disputes.

I maintain a first response time under two minutes while meeting SLA requirements. I also train and mentor new team members on ticket management and customer service practices.

At Alpha Enterprise, I assisted customers with product selection, recommendations, payments, and purchase records. As a Transcriptionist at Ai Media, I transcribed and proofread audio and AI-generated transcripts across a range of English accents and subject areas.
```

## Experience

### Customer Service Specialist (current)

Teleperformance KE. Jan 2025 - Present

```text
Managed 150+ daily inquiries via email including order tracking, product questions, returns, and escalations. Maintained first response time under 2 minutes, met SLA requirements, and trained 10-15 new team members.
```

Skills: Email-Support, Live-Chat, TickeTron, Zendesk, Freshdesk, Intercom, Google-Workspace, Teams, Zoom, Google-Meet, Phone-Support, SLA-Management, Escalation-Handling, Data-Confidentiality

### Sales Assistant

Alpha Enterprise. Jan 2023 - Jan 2025

```text
Assisted customers in selecting products, provided product information and recommendations, handled inquiries and complaints, and managed administrative tasks including payments and cash handling.
```

Skills: Customer-Service, Product-Knowledge, Payment-Processing, Cash-Handling, Complaint-Resolution, Sales

### Transcriptionist

Ai Media. Jan 2022 - Jan 2024

```text
Transcribed recorded audios of lectures, seminars, corporate videos, and YouTube videos. Worked with various English accents and followed style guides including clean read, verbatim, and legal transcription.
```

Skills: Transcription, Audio-Transcription, Proofreading, Editing, Research, Typing, Listening-Skills, Style-Guide

## Education

### Kenyatta University

Bachelor's Degree, Gender and Development

```text
Bachelor's Degree in Gender and Development from Kenyatta University, completed in 2022.
```

### BrighterMonday

Soft Skills Training, Soft Skills

```text
Completed soft skills training with BrighterMonday.
```

## Tech stack

- Intercom
- Microsoft Teams
- Zendesk
- Google Workspace
- Zoom
- Google Meet
- FreshDesk

To contact beracah, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Agatta Gichuki](https://himalayas.app/@agattagichuki): Transcription Specialist, Intron
- [evalyne njagi](https://himalayas.app/@evalynenjagi): AI Content Safety Evaluator, OneForma
- [Maureen Mugo](https://himalayas.app/@maureenmugo): Back Office Assistant, Alken Kenya Ltd
- [Vincent Oruko](https://himalayas.app/@vincentoruko): Customer Support Agent, iSON Xperiences
- [beryl Achieng'](https://himalayas.app/@berylachieng1): Customer Care Specialist, Mogo Auto Ltd
- [Albert Ouma](https://himalayas.app/@albertouma): Enumerator, Ministry of Labour, ESR
- [kevin mboya](https://himalayas.app/@kevinmboya): Customer Service Representative, CCI Kenya
- [Gilbert Okonda](https://himalayas.app/@gilbertokonda): Team Manager, Teleperformance Kenya
- [naomi maobe](https://himalayas.app/@naomimaobe): Operations Customer Expert, Teleperformance
- [Nandi Nerea](https://himalayas.app/@nandinerea): Operational Customer Expert, Teleperformance Kenya