# Benjamin Mutemi

Benjamin Mutemi is a remote worker on Himalayas, Customer Support Representative at Remote, based in Kenya.

Source: https://himalayas.app/@benjaminmutemi

```text
I handle high-volume customer support, scheduling, and CRM operations for remote teams.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 30k+ USD |
| Job categories | Customer Success Operations Manager, Customer Support Representative, Virtual Assistant |
| Skills | Customer Success Operations, Customer Support Operations, Client Communication, Scheduling, Calendar Management, Zendesk, HubSpot, Zoho, Issue Resolution, De escalation, Process Improvement, SOPs, Google Workspace, Microsoft Office, Slack, Zoom, Google Meet, Fast Typing, Data Entry, Reporting, Remote Collaboration, Phone Support, Email Support, WhatsApp, CRM, English, Swahili |
| LinkedIn | https://linkedin.com/in/benjamin-ngoso-4233aa41b |

## What I'm looking for

```text
I'm looking for a full-time remote customer success or support operations role where I can manage client communication, scheduling, CRM records, issue resolution, and process improvements during US business hours.
```

## About

```text
I'm a remote customer support professional who handles 50+ daily inquiries across phone, email, and WhatsApp while maintaining 95% CSAT. I manage scheduling, follow-ups, issue resolution within SLA, CRM documentation, and weekly reporting.

I've also supported operations as a virtual assistant, coordinating appointments, calendars, email, client communication, and proactive follow-ups that improved retention. I work full-time US hours from a reliable home office and communicate fluently in English and Swahili.
```

## Experience

### Customer Support Representative (current)

Remote. Jan 2021 - Present

```text
Handled 50+ daily inquiries via phone, email, and WhatsApp with a 95% CSAT. Managed scheduling, follow-ups, and issue resolution within SLA, while documenting in CRM and generating weekly reports.
```

Skills: Customer-Support, CRM, Zendesk, HubSpot, Zoho, Scheduling, Issue-Resolution, De-escalation, Google-Workspace, Microsoft-Office, Slack, Zoom, Reporting, Data-Entry

### Virtual Assistant - Operations & Scheduling

Remote. Jan 2019 - Dec 2020

```text
Provided operations support, calendar management, email handling, and client communication. Coordinated appointments, prepared reports, and improved retention through proactive follow-ups.
```

Skills: Operations-Support, Calendar-Management, Email-Handling, Client-Communication, Appointment-Coordination, Reporting, Follow-up

## Education

### Makueni High School

Kenya Certificate of Secondary Education (KCSE), General Studies. 2015 - 2018

```text
Completed secondary education with coursework in Communication, Computer Studies, and Business Studies.
```

## Tech stack

- Slack
- Zendesk
- HubSpot
- WhatsApp
- Google Workspace
- Zoom
- Google Meet

To contact Benjamin, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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