# Benazir Shahid

Benazir Shahid is a remote worker on Himalayas, Academics Operations Associate at Sanjay Saraf Educational Institute, based in India.

Source: https://himalayas.app/@benazirshahid

```text
I coordinate academic and learning operations, improving schedules, reporting, and cross-functional program delivery.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Operations Associate, Program Coordinator, Learning And Development Coordinator, Customer Relationship Manager, Customer Relationship Executive |
| Skills | Operations, Program Coordination, Process Improvement, Training Administration, Stakeholder Management, Budget Tracking, Issue Resolution, SAP, LMS, Salesforce, Microsoft Office, Google Sheets, Excel, MIS Reporting, Dashboard Preparation, Data Analysis, Cost Tracking, Claude, ChatGpt, Customer Relationship Management, Vendor Management, Travel Logistics, Reporting |
| LinkedIn | https://linkedin.com/in/benazir-shahid-22b47a34b |

## What I'm looking for

```text
I'm looking for technology-enabled operations or consulting opportunities where I can coordinate complex programs, improve workflows, manage operational data and reporting, and work across stakeholders.
```

## About

```text
I'm coordinating academic operations at Sanjay Saraf Educational Institute, managing timetables, faculty requirements, sessions, trackers, and last-minute operational changes across multiple programs.

Previously at ITC Limited, I coordinated 10+ multi-day learning programs across 13 divisions, supporting 350+ employees and 288+ hours of live training while managing MIS, logistics, participant communication, and reporting.
```

## Experience

### Academics Operations Associate (current)

Sanjay Saraf Educational Institute. Aug 2026 - Present

```text
Coordinate day-to-day academic operations across multiple programs, managing schedules, faculty requirements, and operational dependencies. Develop and maintain structured academic timetables and trackers using Excel and Google Sheets.
```

Skills: Excel, Google-Sheets, Program-Coordination, Stakeholder-Management, Process-Improvement, AI-Tools

### Customer Relationship Manager

Mahindra Automotive. Jan 2023 - Jun 2023

```text
Managed customer relationships, enquiries, and follow-ups across the vehicle sales and service journey. Coordinated with internal teams to resolve customer requirements and ensure timely service delivery.
```

Skills: Customer-Relationship-Management, Issue-Resolution, Reporting, Communication-Skills

### Customer Relationship Executive

Mercedes-Benz. Mar 2022 - Dec 2022

```text
Addressed customer questions, problems, and complaints in person and via phone to maintain positive relationships. Appointed as 'Delivery Expert' to ensure hassle-free delivery and maintained records for traceability.
```

Skills: Customer-Service, Communication-Skills, Sales, Vendor-Management, Reporting

### Learning & Development Operations Coordinator

ITC Limited

```text
Coordinated end-to-end logistics for 10+ multi-day L&D training programmes across 13 ITC divisions, impacting over 350 employees. Managed training MIS for 13 business divisions covering 350+ learners.
```

Skills: Training-Administration, MIS-Reporting, Stakeholder-Management, Logistics-Coordination, LMS, Excel

## Education

### The Bhawanipur Education Society College

Bachelor of Commerce, Accounting and Finance

```text
Bachelor of Commerce with Honours in Accounting and Finance, graduated in 2015.
```

### Birla Bharati

Higher Secondary, Commerce

```text
Completed Higher Secondary education in Commerce in 2012.
```

## Tech stack

- Salesforce
- Google Sheets
- SAP
- ChatGPT

To contact Benazir, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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