# Belle Tapar

Belle Tapar is a remote worker on Himalayas, Customer Service Representative at Helpware, based in United States.

Source: https://himalayas.app/@belletapar

```text
Transportation scheduler at Helpware's SafeRide Health program who scheduled up to 85 NEMT trips daily and verified ride details.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 30k+ USD |
| Job categories | Customer Service, Transportation Scheduling |
| Skills | Non Emergency Medical Transportation (NEMT), Transportation Scheduling, Pickup And Drop Off Verification, Appointment Coordination, Cancellations and Changes, Ride Status Follow Up, Issue escalation, Inbound Calls, Outbound Calls, Record keeping, HIPAA, Fraud Waste And Abuse, SafeRide Platform, NICE CXOne, Jira |

## What I'm looking for

```text
I’m seeking an entry-level freight dispatcher role where I can apply my transportation scheduling experience, accurate documentation, and customer support background.
```

## About

```text
At Helpware's SafeRide Health program, I scheduled up to 85 non-emergency medical transportation trips daily, verifying pickup and drop-off addresses, appointment times, and mobility requirements.

I handled calls about scheduling, trip changes, cancellations, ride status, and will-call requests. I also contacted healthcare facilities to verify appointment details and resolve scheduling concerns.

I escalated time-sensitive ride issues and kept accurate trip notes and updates in the SafeRide platform. I followed program procedures and confidentiality requirements, and completed HIPAA and Fraud, Waste, and Abuse training.

Before Helpware, I supported U.S. telecommunications and financial accounts and taught English online to students in Japan, Korea, and China. I’m bringing my transportation scheduling and customer support experience to an entry-level freight dispatcher role.
```

## Experience

### Customer Service Representative

Helpware. Jan 2025 - Jul 2026

```text
Scheduled up to 85 NEMT trips daily, verified trip details, managed changes, and escalated time-sensitive concerns. Maintained accurate records and followed program procedures and confidentiality requirements.
```

Skills: Transportation-Scheduling, NEMT, SafeRide-Platform, NICE-CXOne, Jira, Microsoft-Office, Microsoft-Teams, HIPAA, Fraud-Waste-And-Abuse

### Home-Based Online English Tutor

NativeCamp. Jun 2019 - Feb 2024

```text
Delivered online English lessons to Japanese students, adapting explanations and communication to individual proficiency levels.
```

Skills: Online-Teaching, English-As-A-Second-Language, Communication-Skills

### Home-Based Online English Teacher

Unhoop Philippines Inc.. Sep 2013 - Mar 2019

```text
Taught Japanese, Korean, and Chinese students across age groups through clear, patient online communication.
```

Skills: Online-Teaching, English-As-A-Second-Language, Communication-Skills

### Chat Support Representative

TTEC. May 2012 - Sep 2013

```text
Provided chat-based customer and technical support for U.S. T-Mobile customers; documented inquiries and resolutions.
```

Skills: Customer-Support, Technical-Support, Documentation

### Customer and Technical Support Associate

TELUS International Philippines. Dec 2008 - May 2012

```text
Supported U.S. telecommunications and financial accounts with customer and technical inquiries.
```

Skills: Customer-Support, Technical-Support

### Customer and Technical Support Representative

Sykes Asia Inc.. Dec 2007 - Aug 2008

```text
Resolved billing, account, complaint, and technical concerns for MCI and Verizon customers.
```

Skills: Customer-Support, Technical-Support, Billing, Complaint-Resolution

## Education

### Adamson University

Bachelor of Science, Business Administration

```text
Pursued a Bachelor of Science in Business Administration with a major in Marketing.
```

### Helpware

Training, Healthcare Compliance

```text
Completed training in HIPAA and Fraud, Waste, and Abuse.
```

## Tech stack

- Microsoft Teams
- Jira
- Microsoft Office

To contact Belle, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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