# Bekett Hayes

Bekett Hayes is a remote worker on Himalayas, Safety Specialist (Tier 2 Investigator) at Airbnb, based in Canada.

Source: https://himalayas.app/@beketthayes

```text
I investigate high-risk safety cases and strengthen trust, moderation, and support operations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Canada |
| Authorized to work in | Canada |
| Salary expectations | 60k+ CAD |
| Job categories | Trust And Safety Analyst, Accessibility Specialist, Technical Support Specialist, Community Manager |
| Skills | AI, Machine Learning, Zendesk, Shopify, Intercom, HubSpot, Jira, Google Workspace, Guru, Microsoft Office, HTML, Power BI, SQL, Postman, Leadership, Policy Enforcement, Customer Service, Communication Skills, Professionalism, Rapid Learning, Content Moderation, Risk Investigations, Trauma Support, Terms of Service Compliance, Report Writing, Workflow Optimization, Crisis Navigation, Technical Support |

## What I'm looking for

```text
I'm seeking a values-driven role in accessibility, trust and safety, community impact, or technical support where I can apply analytical thinking, empathy, and operational excellence.
```

## About

```text
At Airbnb, I handled urgent Tier 2 safety escalations across a global 24/7 environment, investigating critical risks and supporting guests, hosts, neighbors, and community stakeholders.

I've partnered with legal teams, law enforcement, psychologists, and psychiatrists to coordinate time-sensitive interventions, provide evidence summaries, and deliver survivor-centered support while enforcing platform policies.

Previously, I led moderation workflows at LuckyVR, improved investigation and sanction-tracking processes, trained moderators, and supported AI and machine-learning initiatives. My background also includes high-volume customer support, operational coordination, report writing, and private fire-investigation support.
```

## Experience

### Safety Specialist (Tier 2 Investigator)

[Airbnb](https://himalayas.app/companies/airbnb). Apr 2026 - Sep 2026

```text
Handled urgent and severe safety escalations as a Tier 2 Investigator, leading trauma-informed investigations into high-risk cases and collaborating with legal, law enforcement, and clinical specialists.
```

Skills: Trauma-Support, Risk-Investigations, Policy-Enforcement, Crisis-Navigation, Cross-Functional-Collaboration, Report-Writing

### Customer Success Agent

Easyplant. Sep 2025 - Feb 2026

```text
Delivered rapid live chat support in a remote environment, managing order edits, replacements, refunds, and escalations while maintaining strong CSAT and response time performance.
```

Skills: Intercom, Shopify, Admin, Guru, Customer-Service, First-Contact-Resolutions, Operational-Accuracy

### Trust & Safety Analyst

LuckyVR. Oct 2022 - Jun 2025

```text
Investigated user data to identify toxic behavior and underage players, owned moderation workflows, and acted as a peer mentor and informal team lead for new moderators.
```

Skills: Content-Moderation, Policy-Enforcement, User-Investigations, Machine-Learning, AI, Knowledge-Base-Creation, Training, Report-Writing

### Office Manager & Operations Administrator

Co-Ordinated Forensics Ltd.. Aug 2018 - Sep 2022

```text
Assisted in private fire investigations, transcribing recordings and testimonies, conducting research, and compiling reports. Managed travel logistics and developed backup and cybersecurity protocols.
```

Skills: Report-Writing, Research, Transcription, Travel-Coordination, Cybersecurity, Video-Editing, Proofreading

## Education

### Udemy

Coursework and Training Modules, Various. 2023 - 2026

```text
Completed various coursework and training modules on Udemy from 2023 to 2026.
```

### Grant MacEwan University

Academic Upgrading, Academic Upgrading. 2018 - 2020

```text
Completed academic upgrading courses at Grant MacEwan University from 2018 to 2020.
```

### Pinawa Secondary School

High School Diploma, General Studies

Activities and societies: Valedictorian

```text
Graduated as valedictorian from Pinawa Secondary School in 2012.
```

## Tech stack

- Postman
- Shopify
- Intercom
- Zendesk
- Jira
- HubSpot
- Google Workspace
- SQL
- Guru
- Power BI

To contact Bekett, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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