# Baz User

Baz User is a remote worker on Himalayas, Technical Support Representative at Transcom, based in United States.

Source: https://himalayas.app/@bazuser

```text
Technical Support Representative at Transcom resolving Apple device and service issues with 95%+ customer satisfaction.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 50k+ USD |
| Job categories | Technical Support Representative, Customer Service, Account Executive, Advanced Care Representative |
| Skills | Technical Support, Apple Devices, Apple Services, Billing Support, Customer Service, Customer Satisfaction, Troubleshooting, Technical Escalation, Sales, Yelp Advertising, Account Servicing, Customer Retention, Upselling, Data Analysis, KPI Analysis |

## About

```text
At Transcom, I provide technical assistance and billing support for Apple devices and services. I handle customer interactions across calls, email, and chat, diagnose issues, and coordinate billing investigations and escalations.

Previously, I pitched Yelp Advertising tools as an Account Executive at Yelp and supported customers with accessibility needs at Comcast. At Genpact, I handled customer inquiries and account issues while working with customers to analyze ad performance metrics.
```

## Experience

### Technical Support Representative (current)

Transcom. Oct 2025 - Present

```text
Handled 100+ daily customer interactions via call, email, and chat while maintaining a 95%+ satisfaction rating. Provided technical assistance and billing support for Apple devices and services, coordinated with cross-functional teams, and utilized AI tools for issue resolution.
```

Skills: Customer-Service, Technical-Support, Billing-Support, AI-Tools, Documentation, Cross-Functional-Collaboration, Problem-Solving

### Account Executive

[Yelp](https://himalayas.app/companies/yelp-inc). Jan 2025 - Sep 2025

```text
Made 80-100 outbound cold calls daily pitching Yelp Advertising tools and solutions. Addressed customer inquiries and objections with empathy and effectiveness, educating customers on the best tools for their business model.
```

Skills: Sales, Cold-Calling, Customer-Education, Objection-Handling, Yelp-Ads, Business-Development

### Advanced Care Representative (Accessibility)

[Comcast](https://himalayas.app/companies/comcast). Apr 2024 - Nov 2024

```text
Specialized in assisting customers with disabilities to provide an inclusive customer experience. Managed client accounts, ensured satisfaction and retention, and capitalized on upselling opportunities while handling challenging phone calls professionally.
```

Skills: Customer-Service, Accessibility, Account-Management, Upselling, Probing-and-Discovery, Client-Relations

### Customer Service Representative

[Genpact](https://himalayas.app/companies/genpact). May 2022 - Jun 2023

```text
Addressed customer inquiries via inbound and outbound phone calls, chat, and email. Consistently achieved top performer status by exceeding performance metrics and sales quotas, while managing customer expectations and ensuring resolution of account issues.
```

Skills: Customer-Service, Inbound-Outbound-Calls, Sales, KPI-Analysis, Quality-Assurance, Retention

## Tech stack

- Salesforce

To contact Baz, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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