# Barjam Zaimi

Barjam Zaimi is a remote worker on Himalayas, Manager/Claims Specialist at Flight Help International, based in Albania.

Source: https://himalayas.app/@barjamzaimi

```text
Operations Manager at Flight Help International who coordinated teams across 38 airports during flight disruptions.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Albania |
| Authorized to work in | Albania |
| Salary expectations | 20k+ GBP |
| Job categories | Claims Specialist, Customer Service Manager, IT Support Specialist |
| Skills | Operations Coordination, Team Scheduling, Claims Processing, Customer Service, Work Order Management, Technician Dispatch, Debt Recovery, Revenue Tracking, Data Automation, CRM, IT Support, Remote Technical Support, B2B Sales, Cold Calling, Negotiation |
| LinkedIn | https://al.linkedin.com/in/barjam-zaimi-22a153224 |

## About

```text
At Flight Help International, I progressed from Claims Specialist & Onsite Sales to Manager. I coordinated teams across 38 airports during flight disruptions, managed scheduling and employee payments, and used flight information to support timely deployments.

At Digital Marketing Innovation, I coordinated emergency service work orders, technician networks, and customer follow-ups across assigned UK cities. Earlier, at Barrister Global Services Network, I managed IT service work orders across assigned US states and provided remote technical assistance to technicians.
```

## Experience

### Manager/Claims Specialist

Flight Help International. May 2024 - Sep 2026

```text
Engaged with passengers at airports to explain flight compensation services and managed client inquiries throughout the claims process. Promoted to Manager, overseeing operations across 38 airports and coordinating teams for flight disruptions.
```

Skills: CRM, Zendesk, Google-Sheets, FlightRadar, Team-Leadership, Operations-Coordination, Customer-Service, Email-Correspondence

### Area Manager/Customer Service

Digital Marketing Innovation. Sep 2023 - Apr 2024

```text
Managed service work orders across UK cities, coordinating emergency jobs and dispatching technicians. Handled customer follow-ups, negotiated payments, and managed debt recovery.
```

Skills: Google-Sheets, Excel, Bitrix24-CRM, Cold-Calling, Negotiation, Customer-Service, Operations, Data-Reporting

### Area Manager/IT Support

Barrister Global Services Network. Nov 2021 - Mar 2023

```text
Managed IT service work orders across US states, coordinating technicians for repairs and maintenance. Recruited technicians, negotiated rates, and provided remote technical assistance.
```

Skills: IT-Support, B2B-Sales, Cold-Calling, Negotiation, Operations, Google-Maps, Yelp

## Education

### Aleksander Moisiu University

Bachelor in Computer Science, Computer Science. 2020 - Present

```text
Pursuing a Bachelor in Computer Science, with coursework in programming, web design, economics, network systems, and English. Developed proficiency in Java, Python, and C++ and studied network systems and database management.
```

### Aleksander Moisiu University

Seminar, Career Planning. 2022 - 2022

```text
Participated in a seminar on career planning held in Durres, Albania, with lecturers from the USA. Gained insights into global career development trends and strategies.
```

### Internationalization of VET systems in Western Balkans

Course, Vocational Education and Training. 2022 - 2022

```text
Completed a course on internationalization of VET systems in Western Balkans, analyzing strategies, policies, and challenges in vocational education collaboration.
```

### Start Smart

Certificate, Claims Processing and Customer Service. 2020 - 2020

```text
Completed a certificate in Start Smart, covering claims processing, customer service, problem-solving, and workflow automation. Led implementation of a smart claims tracking system, reducing processing time by 30%.
```

### Creative Thinking Development

Certificate, Creative Thinking. 2019 - 2019

```text
Completed a certificate in creative thinking development, covering problem-solving techniques, innovative thinking, and creative brainstorming methodologies.
```

## Tech stack

- Zendesk
- Python
- Java
- C++
- Google Sheets
- Microsoft Excel
- Bitrix24

To contact Barjam, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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