# Barbara Muriithi

Barbara Muriithi is a remote worker on Himalayas, Executive Assistant to CEO at Magic, based in Kenya.

Source: https://himalayas.app/@barbaramuriithi

```text
Executive Assistant at Magic who supported ATLAS / Magic AI government partnerships and streamlined workflows with AI tools.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Kenya |
| Authorized to work in | Kenya |
| Salary expectations | 30k+ USD |
| Job categories | Executive Assistant, Customer Support Specialist, Call Center Representative |
| Skills | Executive Support, Calendar Management, Inbox Management, Executive Communication, Business Development Support, Stakeholder Coordination, AI Workflow Automation, Workflow Optimization, CRM Management, Customer Support, Call Center Operations, Customer Relationship Management, Research, Lead Tracking, Travel Coordination |

## About

```text
At Magic, I supported the CEO with calendar and inbox coordination, executive communications, and follow-ups across time zones. I also coordinated government, enterprise, investor, and partnership meetings.

For Magic’s ATLAS / Magic AI government business-development initiatives, I supported targeted research, outreach coordination, lead tracking, and demo scheduling. I also assisted with HUD partnership follow-ups and government demonstration logistics.

As Executive Partner at Athena, I supported a multi-venture founder across real estate, construction, prop-tech, and fintech initiatives. I implemented early AI workflow automation that reduced manual administrative tasks by 30%, and designed executive dashboards and SOPs that enhanced reporting accuracy and cross-company accountability by 25%.

Earlier, at Chupachap Ltd and CCI Global, I handled customer inquiries, order and case follow-up, and complaint resolution. At Chupachap Ltd, I enhanced customer satisfaction by 30%; at CCI Global, I improved fast call resolution by 35% cumulatively over two years.
```

## Experience

### Executive Assistant to CEO

Magic. Feb 2026 - Sep 2026

```text
Provided high-level executive and operational support to the CEO, including calendar management, communications, strategic research, business development, government partnerships, travel coordination, and cross-functional follow-up.
```

Skills: Calendar-Management, Executive-Communication, Business-Development, Research, Travel-Coordination, AI-Tools, Task-Management, Stakeholder-Coordination

### Executive Partner

Athena. Apr 2025 - Dec 2025

```text
Served as a strategic partner to a multi-venture founder, integrating operations, systems, and communication across real estate, construction, prop-tech, and fintech initiatives. Implemented AI workflow automation and designed executive dashboards and SOPs.
```

Skills: AI-Workflow-Automation, Dashboard-Design, SOPs, Executive-Operating-Rhythm, Cross-functional-Coordination, Travel-Management, Event-Logistics

### Customer Support Specialist

Chupachap Ltd. Apr 2024 - Apr 2025

```text
Handled inbound calls and live chat interactions, resolving customer inquiries promptly. Managed tracking and placement of customer orders, streamlined communication between departments, and enhanced customer satisfaction by 30%.
```

Skills: Customer-Support, Problem-Solving, Order-Management, Communication-Skills, CRM, SLA-Management, Training

### Contact Center Agent

CCI Global. Sep 2021 - Mar 2024

```text
Conducted outbound calls to follow up on feedback, handle complaints, and drive sales. Increased fast call resolution by 35% cumulatively over two years and consistently met team KPIs.
```

Skills: Outbound-Calling, Customer-Engagement, Complaint-Handling, Sales, CRM, Call-Handling, KPI-Management

## Education

### Karatina University

Bachelor's Degree. Grade: Second Class Honors (Upper Division)

```text
Bachelor's degree with Second Class Honors (Upper Division).
```

### Google

Google Certification, Digital & Social Media Marketing

```text
Certification in Digital & Social Media Marketing.
```

## Tech stack

- Salesforce
- Telegram
- Zendesk
- Gorgias

To contact Barbara, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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