# Barbara Camboim

Barbara Camboim is a remote worker on Himalayas, Total Service Specialist (Account Manager) at Wise, based in Brazil.

Source: https://himalayas.app/@barbaracamboim

```text
I resolve complex customer cases for global fintech and technology clients.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Brazil |
| Authorized to work in | Brazil |
| Salary expectations | 40k+ BRL |
| Job categories | Customer Service, Account Manager, Client Relations Specialist, Customer Support Specialist, Community Manager, Quality Analyst, Business Analyst, Fraud Prevention, Social Media Analyst |
| Skills | Customer Service, Client Relations, Multichannel Support, Live Chat, Email Support, Phone Support, Customer Relationship Management, Account Onboarding, Account Support, Issue Resolution, Escalation Handling, Customer Retention, Customer Loyalty, Ticket Documentation, Case Management, SOP Adherence, Process Improvement, Cross Functional Collaboration, KPI Management, SLA and OLA Performance, CSAT, Zendesk, Google Workspace, Google Docs, Google Sheets, Google Drive, Internal Dashboards, Reporting Tools, Slack, Fraud Prevention, Chargebacks, Dispute Resolution, Content Policy, Monetization Support, Portuguese, English, Spanish, French |

## What I'm looking for

```text
I'm looking for a fully remote customer service, client relations or account support role where I can own complex cases, support international customers, collaborate across teams and deliver high-quality service in US time zones.
```

## About

```text
At Wise, I provide high-touch support for high-value international clients, handling escalations, billing questions and account structures while maintaining a 95%+ Quality Score and resolution rates above 80%.

I've supported customers, creators and communities at TikTok, Uber Eats and Nubank across fintech, platform, fraud and regulated-service environments. I bring empathetic multilingual communication, end-to-end case ownership and experience improving support workflows across chat, email and phone.
```

## Experience

### Total Service Specialist (Account Manager) (current)

[Wise](https://himalayas.app/companies/wise). Oct 2024 - Present

```text
Provided high-touch customer service to a portfolio of high-value international clients, acting as a dedicated point of contact. Handled complex cases involving escalations, billing questions, and account structure, maintaining high quality and resolution scores.
```

Skills: Customer-Service, Client-Relations, Account-Management, Escalation-Handling, Billing-Support, CRM, CSAT, SLA, Quality-Assurance

### Business Support Specialist

[Wise](https://himalayas.app/companies/wise). Feb 2024 - Oct 2024

```text
Provided direct customer service and support to international B2B clients via chat, email, and phone. Acted as primary point of contact for account, onboarding, and platform usage inquiries, resolving issues end-to-end.
```

Skills: Customer-Service, B2B-Support, Live-Chat, Email-Support, Phone-Support, Onboarding, Issue-Resolution, SLA, CSAT

### Quality Analyst & Business Analyst

[TikTok](https://himalayas.app/companies/tiktok). Jun 2021 - Feb 2024

```text
Provided direct support to creators and influencers, handling inquiries related to account issues, content policies, monetization, and platform tools. Supported complex and sensitive cases with clear, empathetic communication and collaborated with operations and policy teams.
```

Skills: Customer-Support, Creator-Support, Content-Policy, Monetization, Escalation-Handling, Operations, Cross-Functional-Collaboration

### Customer Service Specialist

Uber Eats. Jan 2021 - Dec 2021

```text
Provided direct customer service and support to Uber Eats users, acting as first point of contact for orders, payments, refunds, and account issues. Resolved high-volume cases while meeting quality, resolution, and CSAT KPIs.
```

Skills: Customer-Service, Order-Management, Payment-Support, Refunds, Account-Management, High-Volume-Support, CSAT

### Social Media Analyst & Community Manager

[Nubank](https://himalayas.app/companies/nubank). Feb 2020 - Jun 2021

```text
Supported one of the largest brand communities in LATAM, handling high-volume user interactions and sensitive customer situations. Acted as a bridge between customers and internal teams, ensuring clear communication and timely resolution.
```

Skills: Social-Media, Community-Management, Customer-Support, Communication-Skills, Issue-Resolution, Engagement

### Customer Service Specialist - Chargeback

[Nubank](https://himalayas.app/companies/nubank). Jan 2018 - Feb 2020

```text
Provided direct customer service focused on chargeback, disputes, fraud, and cancellations in a regulated financial environment. Consistently delivered high CSAT, quality scores, and resolution rates while managing complex financial cases.
```

Skills: Chargebacks, Dispute-Resolution, Fraud, Customer-Service, Financial-Services, CSAT, Quality-Assurance, Communication-Skills

### Fraud Prevention Specialist

Uber Eats

```text
Specialized in fraud-related customer cases, handling investigations involving abuse and suspicious activity. Maintained strong performance across quality, resolution, and customer satisfaction KPIs.
```

Skills: Fraud-Prevention, Customer-Service, Investigation, Risk-Management, Quality-Assurance, CSAT

## Education

### University of London

Bachelor's Degree, Film

```text
Bachelor's Degree in Film from the University of London.
```

### Faculdade Cásper Líbero

Digital Marketing (Honors), Digital Marketing

```text
Digital Marketing course with honors from Faculdade Cásper Líbero.
```

### Uninove

Bachelor's Degree, Communication

```text
Bachelor's Degree in Communication from Uninove.
```

## Tech stack

- Google Docs
- Google Drive
- Slack
- Zendesk
- Google Workspace
- Google Sheets

To contact Barbara, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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